Senior Director of Process Engineering
Responsibilities
- Lead end-to-end process design and documentation for AI-enabled technology solutions prior to development and launch
- Partner with sales divisions to achieve full alignment on future state process architecture and operating models
- Translate strategic business objectives into detailed process requirements that guide technology roadmaps
- Establish process governance frameworks and change management protocols to ensure sustainable adoption
- Cross-Functional Leadership & Collaboration
- Serve as the central orchestrator between business operations, sales SMEs, Lean, and DMO teams
- Build deep relationships with division leaders to understand operational context, pain points, and strategic priorities
- Drive consensus and executive buy-in on process standards, technology decisions, and implementation timelines
- Lead process workshops and design sessions with stakeholders across all organizational levels
- AI & Technology Integration
- Translate AI capabilities into practical business process applications that drive measurable outcomes
- Design processes that optimize for AI-native workflows, automation opportunities, and intelligent decision support
- Partner with technology teams to ensure process requirements are translated into scalable, secure technical solutions
- Monitor AI solution performance against process objectives and iterate based on data-driven insights
- Team Leadership & Development
- Manage a team of sales subject matter experts (2 direct reports initially, with growth potential)
- Potentially assume leadership of the business operations team as organizational needs evolve
- Build process engineering capabilities across Strategic Operations and embedded partner teams
- Foster a culture of continuous improvement, data-driven decision making, and operational excellence
- Deep experience with AI applications in business operations, sales enablement, or process automation
- Hands-on experience with Salesforce platform (Sales Cloud, Service Cloud, or custom implementations)
- Background in sales operations, revenue operations, or go-to-market process design
- Experience in healthcare, professional services, or staffing industries
- Lean or Six Sigma certification (Green Belt, Black Belt, or Master Black Belt)
- Track record of building and scaling high-performing process or operations teams
- 401(k) retirement plan with company match
- Traditional healthcare benefits such as medical and dental coverage
- Unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments
- Flexible work schedules - including work-from-home options available
- Recognition programs with rewards including trips, cash, and paid time off
- Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
- Tailored training resources including free LinkedIn learning courses
- Volunteer time off and employee-driven matching grants
- Tuition reimbursement programs
Requirements
Deep experience with AI applications in business operations, sales enablement, or process automation
Hands-on experience with Salesforce platform (Sales Cloud, Service Cloud, or custom implementations)
Background in sales operations, revenue operations, or go-to-market process design
Experience in healthcare, professional services, or staffing industries
Lean or Six Sigma certification (Green Belt, Black Belt, or Master Black Belt)
Track record of building and scaling high-performing process or operations teams
Qualifications
Preferred
Benefits
Pay
Pay range of $163,700 -- $316,500 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience.
Schedule
Based in Salt Lake City, UT with flexibility for remote candidates across the United States. Regular travel to CHG offices and division sites may be required.