Senior Director of Network Operation Services

About Mastery

Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated.

About the Role

The Senior Director of Network Operations Services is a cross-functional senior leader responsible for the design, management, and continuous improvement of Mastery’s enrollment infrastructure and network service operations. This role ensures schools have the resources, systems, and support necessary to meet enrollment goals and deliver an excellent operational experience for students and families. Reporting to the Chief Operating Officer, the Senior Director directly manages the Directors of Enrollment and the Director of Food Services. The role provides leadership for network-wide service functions—including enrollment operations, food services, and vendor-supported programs—and partners closely with Finance, Facilities, Compliance, and the Senior Director of Network Operations to ensure efficient, high-quality service delivery across all schools.

Responsibilities

• Enrollment Strategy and Implementation
  • Lead the development and implementation of the network-wide enrollment management plan.
  • Oversee recruitment, admissions, and retention efforts to meet student enrollment targets in both Philadelphia and Camden regions.
  • Partner with the Marketing/Communications team to develop effective student outreach and recruitment campaigns.
  • Use data analytics to monitor enrollment trends, student satisfaction, and the effectiveness of recruitment efforts.
  • Supervise a team of Directors of Enrollment to ensure consistent, data-informed, and equity-driven practices across regions.
• Strategic Leadership & Systems Design
  • Develop and execute an integrated network services and enrollment strategy aligned with network goals.
  • Design and refine scalable systems that streamline school operations, admissions, and student support.
  • Build operational infrastructure and project management systems that support school and network growth.
  • Ensure effective cross-departmental collaboration with Finance, Compliance, Facilities, and Communications.
• Network Services Oversight
  • Directly manage the Director of Food Services to ensure effective oversight of food operations, compliance, and vendor performance.
  • Oversee additional network service functions such as centralized vendor programs and infrastructure coordination.
  • Partner with the Senior Director of Network Operations and school-based operations leaders to ensure systems, training, and tools support consistency and excellence in safety, budgeting, vendor management, and compliance.
  • Partner with the Facilities team to inform infrastructure planning, capital projects, and classroom design standards.
  • Monitor vendor contracts and performance to ensure fiscal responsibility and service excellence.
• Program Development and Continuous Improvement
  • Design and implement operational and enrollment program frameworks that ensure scalability, equity, and excellence.
  • Develop performance dashboards and metrics to evaluate the effectiveness of school operations and enrollment systems.
  • Manage change initiatives and ensure continuous improvement in operations and student experience.
  • Foster a culture of continuous improvement, problem-solving, and operational excellence across all schools.

Qualifications

• Strategic thinker and operational executor
• Strong collaborator across departments and geographies
• Systems-oriented with a data-driven approach
• Skilled people manager and leadership developer
• Resilient, adaptive, and mission-focused

Education and Experience

• Bachelor’s degree required; advanced degree preferred.
• 8–10 years of progressively responsible leadership experience in school operations, enrollment management, or related fields.
• Proven success managing multi-site operations and cross-functional teams.
• Demonstrated expertise in systems design, project management, and strategic planning.
• Strong analytical, coaching, and change management skills.
• Excellent written and verbal communication abilities.
• Deep commitment to educational equity and Mastery’s mission.

Other Requirements

• Ability to physically perform the essential duties of the role as outlined, including traveling to network campuses, monitoring and interacting with students, and in-person facilitation of trainings.
• Frequent travel between multiple locations; reliable transportation is essential.

Pay

The Senior Director of Network Operations Services at Mastery can expect a starting salary between $130,000 to $140,300, based on education and experience. External candidates hired for this role are eligible for a $5,000 signing bonus as well as up to $5,000 for relocation expenses.

Benefits

• 403(b) retirement plan for PA employees with a 5% match from Mastery for full-time employees.
• Enrollment in the State of New Jersey Pension Plan for NJ employees.
• Robust Employee Assistance Program, mental health, and counseling programs.
• Annual Professional Development Fund.
• Discounts and perks at various retailers, travel organizations, and insurance providers.
• Access to the HealthAdvocate Helpdesk for benefits-related support.

For more details, visit Mastery’s Benefits page.

Schedule

Review Mastery’s annual calendar for planning purposes.