Senior Director of Marketing Technology

Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!
• See more details about our benefits here.

About the Role

The Senior Director of Marketing Technology defines, rationalizes, and executes the regional marketing technology architecture and digital customer experience framework to enable corporate revenue growth.

Responsibilities

• Formulate and execute the long-term marketing technology roadmap to consolidate disparate platforms, minimize technical debt, and ensure scalability and cost efficiency across North American business lines.
• Govern the architecture of the end-to-end digital customer journey across web properties, landing systems, and automated messaging endpoints to drive transaction conversion rates.
• Architect and oversee the enterprise inbound lead management pipeline, ensuring automated capture, structural data enrichment, speed-to-lead routing logic, and system integration with downstream sales platforms.
• Oversee the evolution and structural maintenance of authenticated customer portals to expand digital self-service capabilities, customer personalization, and targeted cross-sell workflows.
• Direct the evaluation, piloting, and scaled deployment of artificial intelligence applications, chatbot natural language processing, and advanced communication automation tools within the marketing stack.
• Establish a rigorous data-driven experimentation and testing framework to optimize user experience, messaging hierarchies, and conversion funnels.
• Collaborate with Sales, Customer Care, and Information Technology executive leaders to align cross-functional system infrastructure, compliance parameters, and master data models.
• Manage direct reports, assign departmental resource allocations, and direct external vendor partnerships and technical consulting relationships.

Requirements

• Education: Bachelor's degree in Economics, Marketing, Information Technology, Computer Science, or related field OR equivalent years of experience.
• Experience: Minimum 10 years of professional experience within marketing technology, digital operations, or enterprise CRM management required. Minimum 5 years of experience leading high-performing teams, managing technology vendor integrations, and directing large-scale platform consolidations required. Extensive experience governing complex customer data architectures, lead management workflows, and advanced multi-touch revenue attribution models required. Demonstrated experience implementing automated communication platforms, artificial intelligence service solutions, and conversion optimization programs within high-volume retail or service-based industries preferred.

Candidate Requirements

• Education: Bachelor's degree in Economics, Marketing, Information Technology, Computer Science, or related field OR equivalent years of experience.
• Experience: Minimum 10 years of professional experience within marketing technology, digital operations, or enterprise CRM management required. Minimum 5 years of experience leading high-performing teams, managing technology vendor integrations, and directing large-scale platform consolidations required. Extensive experience governing complex customer data architectures, lead management workflows, and advanced multi-touch revenue attribution models required. Demonstrated experience implementing automated communication platforms, artificial intelligence service solutions, and conversion optimization programs within high-volume retail or service-based industries preferred.

Skills & Competencies

• Deep technical understanding of enterprise CRM suites, content management platforms, marketing automation networks, and customer data infrastructure models.
• Advanced financial acumen with a demonstrated capability to track return on investment for complex technology infrastructure deployments.
• Outstanding communication capabilities with an established executive presence necessary to negotiate and influence goals across separate corporate business lines.
• Expert analytical capability with a deep understanding of data modeling, digital optimization methodologies, and cross-platform dashboard visualization.
• Strong leadership capability with a proven track record of managing diverse technical teams and deploying structural process transformations under high-pressure conditions.

Why Choose Us?

• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• We are a world-class team that rewards high performance, and we love to promote from within.
• We offer competitive pay and many of our roles offer performance incentives.
• We have a variety of benefits including:
• Professional and Personal Growth
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility