Senior Director of Customer Success for Enterprise | Bankrate

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for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Need to parse the posting. First, job title is Senior Director of Customer Success, Enterprise Demand. Not to repeat as heading. We need to extract sections: - About the role: description of role, maybe first paragraph: "This role is open to remote or hybrid candidates (East Coast preference)..." plus description of role: "Bankrate is hiring a Senior Director of Customer Success, Enterprise Demand to lead strategy and execution for our most influential distribution partners — employers, affinity groups, and channel partners who use Bankrate private marketplaces to deliver financial tools to employees and members. In this role, you will sit at the intersection of business development, product strategy, and marketing, with accountability for partner deployment, audience engagement, long-term growth, and high-intent traffic. What you will do is grow and retain enterprise partners while turning marketplace engagement into a clear ROI story. Who you are is an enterprise Customer Success or partnerships leader who has built and scaled B2B2C or channel motions and can lead a high-performing team in a product-led fintech environment." We can put that under About the role. - Responsibilities: bullet list under "What You’ll Do". Items: Lead Customer Success strategy for the Demand segment, serving employees in B2B2C environments and affinity members.; Ensure partner marketplaces are optimized for engagement, conversion, and user satisfaction.; Expand existing partnerships, including broader employee-benefit adoption and full-company rollouts.; Connect Product, Marketing, and Sales to improve marketplace features, audience awareness, and partner outcomes.; Build customer-success playbooks for enterprise onboarding, time to value, and deeper long-term partnerships.; Lead a high-performing team and translate audience-engagement data into a compelling ROI story. - Requirements/Qualifications/Skills: The posting has "What We’re Looking For" list: 8+ years of Customer Success or Partnership Management experience.; Experience in B2B2C, channel partnerships, or HR/Benefits technology.; Strong understanding of digital marketplaces, user experience, and monetization.; Demonstrated ability to grow audience and revenue within enterprise partnerships.; Enterprise client-facing leadership experience and people-management capability.; Preference for private marketplace or employee-benefits distribution experience.; Comfortable working Eastern Time hours in a remote or hybrid East Coast setup. We could split into Requirements (experience years) and Skills (others). But we can just have one section "Requirements" with list. Or separate "Qualifications" and "Skills". The instruction: Use headings for those categories if content exists. We can decide to have "Requirements" for the experience years, and "Skills" for the rest. But better to follow typical: "Qualifications" for experience and education, "Skills" for abilities. However we have no education. Let's put "Qualifications" for the experience items (8+ years, experience in B2B2C etc.) and "Skills" for abilities like strong understanding, demonstrated ability, enterprise client-facing leadership, preference for private marketplace, comfortable working EST. But we need to avoid filler. All items are substantive. - Pay: The posting includes compensation: "Total Cash Compensation Range: $210,000 – $300,000 per year New York City Total Cash Compensation Range: $210,000 – $300,000 per year This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above. Actual compensation varies based on location, experience, and qualifications." We need Pay section only if posting actually states them. Yes, they state range. So include Pay section with that info. Should we include note about bonus and equity? Yes, preserve all substantive info. So include that. - Benefits: The posting lists benefits: Health Insurance Coverage (medical, dental, and vision); Life Insurance; Short and Long-Term Disability Insurance; Flexible Spending Accounts; Holiday Pay; 401(k) with match; Employee Assistance Program; Paid Parental Bonding Benefit Program; Flexible Paid Time Off (PTO): details: 20 days after first year, 25 after five years. Also maybe mention "Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential..." So include Benefits section with list. - Schedule: The posting mentions hybrid schedule: "This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours. This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week." Also earlier: "This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours." So schedule details: hybrid schedule: Tue-Thu in office (South Charlotte, NC HQ), Mon & Fri remote; must work EST hours. So we can put Schedule section with that. - About the role we already have. We should not include sections like "About the company" unless there is real specific content. There is a "Who We Are" paragraph about Bankrate and Red Ventures. That could be considered "About the company" but not in allowed headings list. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not add extra headings. The "Who We Are" could be folded into About the role? Possibly but it's about company. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings only. It also says "include a section ONLY when the posting has real, specific content for it". So we can include About the role (we have), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. We have a lot of content; we can allocate: - About the role: introductory description of role and purpose. - Responsibilities: the "What You’ll Do" list. - Requirements: maybe the "8+ years of Customer Success or Partnership Management experience." and "Experience in B2B2C, channel partnerships, or HR/Benefits technology." and "Enterprise client-facing leadership experience and people-management capability." (these are experience/requirements). Could also include "Preference for private marketplace or employee-benefits distribution experience." maybe as qualification. - Qualifications: maybe the "Strong understanding of digital marketplaces, user experience, and monetization." and "Demonstrated ability to grow audience and revenue within enterprise partnerships." and "Comfortable working Eastern Time hours in a remote or hybrid East Coast setup." - Skills: maybe leftover? But we might not need Skills if we split into Requirements and Qualifications. However we need to avoid thin sections. Could combine Requirements and Qualifications into one section? But headings are separate; we could have only Requirements and Qualifications if both have substantive content. Let's see if we can allocate meaningful content to each. Requirements (hard requirements): 8+ years experience, experience in B2B2C/channel/HR benefits tech, enterprise client-facing leadership & people-management capability, preference for private marketplace or employee-benefits distribution experience (maybe qualification). Must be able to work Eastern Time hours (maybe schedule). But schedule is separate. Qualifications (preferred): strong understanding of digital marketplaces, user experience, monetization; demonstrated ability to grow audience and revenue within enterprise partnerships; comfortable working Eastern Time hours in remote/hybrid East Coast setup. Skills: maybe we can list specific skills like "Customer Success strategy", "partner marketplace optimization", "partnership expansion", "cross-functional collaboration", "playbook development", "team leadership", "data-driven ROI storytelling". Those are from responsibilities but could be skills. However we already have Responsibilities section; Skills could be separate but might be thin. Could omit Skills if not enough distinct content. The instruction: prefer a few substantive sections over many thin ones. So maybe we skip Skills if content is thin. But we have some skill-like items: "Strong understanding of digital marketplaces, user experience, and monetization." could be skill. "Demonstrated ability to grow audience and revenue within enterprise partnerships." could be skill. "Comfortable working Eastern Time hours..." is more schedule. So we could put those under Skills. But we also have Requirements and Qualifications. Might be too many sections. Alternative: Use only About the role, Responsibilities, Requirements (combining experience and skills), Benefits, Pay, Schedule. That's 5 sections. That seems reasonable. The instruction allows using those headings; we can omit Qualifications and Skills if not needed. But we need to ensure we don't lose any substantive info. We can incorporate skill-like statements into Requirements. Thus sections: - About the role: description. - Responsibilities: bullet list of What You’ll Do. - Requirements: bullet list of experience and skill requirements: 8+ years CS/Partnership mgmt; experience in B2B2C, channel partnerships, or HR/Benefits tech; strong understanding of digital marketplaces, UX, monetization; demonstrated ability to grow audience and revenue within enterprise partnerships; enterprise client-facing leadership & people-management capability; preference for private marketplace or employee-benefits distribution experience; comfortable working Eastern Time hours in remote/hybrid East Coast setup. - Benefits: bullet list of benefits. - Pay: paragraph about compensation range, bonus, equity, variation. - Schedule: bullet or paragraph about hybrid schedule: Tue-Thu in office South Charlotte, NC HQ; Mon & Fri remote; must work EST hours; also mention East Coast preference and NY/Charlotte offices. We must not repeat job title as heading. No metadata like Job ID. We must remove boilerplate: EEO, legal, scam warnings, privacy, etc. Also remove navigation, cookie, etc. Also remove "For the Bankrate website click here." etc. Also remove "Curious how Bankrate fits into Red Ventures? Click here." Also remove "Who We Are" paragraph about Bankrate and Red Ventures (since not in allowed headings). Also remove "Red Ventures is an equal opportunity employer..." etc. Also remove accommodation request, California resident info, etc. Also remove "At Red Ventures, we believe in real human connection..." etc. Also remove privacy policy links, etc. We must preserve all substantive information: that includes the description of role, responsibilities, requirements, benefits, pay, schedule. Also the mention of "This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices." That's schedule/location. Also "Must be able to work Eastern Standard Time hours." That's schedule. Also "This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week." That's schedule. Also "For the Bankrate website click here." is navigation, remove. Also "Curious how Bankrate fits into Red Ventures? Click here." remove. Also "Who We Are Bankrate is where Americans go..." remove. Also "Red Ventures is an equal opportunity employer..." remove. Also "At Red Ventures, we believe in real human connection..." remove. Also "Questions about this Privacy Notice..." remove. Also "If you think you’ve been targeted..." remove. Also "Click here for more details regarding the employee privacy policy:" remove. Also "Alternatively, you may raise any questions or concerns..." remove. Also "For more, the U.S. Federal Trade Commission..." remove. Also "Stay safe out there!" remove. Also "#br" remove. Also "If you are based in California, we encourage you to