Senior Director, Nonprofit and Arts & Cultural Customer Success

For our client, we are seeking a Senior Director, Nonprofit and Arts & Cultural Customer Success to join the team of a leader in the Information Technology space. This leader will shape the customer success strategy for mission-driven organizations across the nonprofit and arts and cultural sectors. The role will focus on driving retention, expansion, and revenue growth while serving as a trusted advisor to senior stakeholders. You will also partner cross-functionally to turn customer insights into stronger engagement, risk management, and long-term outcomes. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $150,400 – $204,100 annually Responsibilities Lead the customer success strategy for nonprofit and arts organizations Build AI-enabled customer success initiatives to improve engagement Drive measurable results in retention and revenue growth Act as a trusted advisor to executive leaders in mission-driven sectors Manage major customer escalations with effective communication Develop a high-performing leadership team focused on results Collaborate across departments to integrate customer insights into strategy Qualifications 12+ years of leadership experience in Customer Success or related fields Significant experience with nonprofit, foundation, or arts and cultural organizations Proven track record in retention, expansion, and revenue growth Expertise in customer segmentation and risk management Experience with AI and data-driven models for customer engagement Strong communication skills with executive stakeholders Financial acumen in evaluating revenue opportunities and risks Benefits Medical, dental, and vision insurance Remote-flexible workforce Wellness programs 401(k) program with employer match Flexible paid time off Generous parental leave Donations for doers Pet insurance, legal and identity protection Tuition reimbursement program Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.