Senior Director, NA Token and Chip

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

About the role

The Senior Director, North America (NA) Token & Chip is responsible for the success of network tokens and EMV chip/contactless in North America. This leader will define a strategy for token and chip in North America, ensuring that these platforms continue to support delightful and reliable user experiences as payments evolve. To achieve this, this individual will lead go-to-market activities to meet both in-year and Visa 2030 goals, own the regional roadmap for network tokens and chip/contactless, and serve as the senior product representative for these platforms to clients and internal client-facing teams.

Responsibilities

• Define a North American strategy to reach token ubiquity in e-commerce; translate strategy into measurable tasks and workstreams.
• Own the regional product roadmap for network tokens and EMV chip/contactless.
• Identify and accelerate new token and chip use cases relevant to NA based on client and market feedback.
• Collaborate closely with clients, internal client-facing teams, and global product counterparts to align regional needs with global objectives.
• Lead a high-performing, cross-functional product office (direct and virtual team); provide clear objectives, decision frameworks, and escalation paths.
• Represent token & chip externally with clients (issuers, acquirers, processors) and industry bodies.

Visa requires at least 3 days in office; expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• 12–15+ years in payments with significant time in product management and/or commercialization.
• Deep familiarity with network tokenization and EMV chip/contactless acceptance.
• Experience partnering with issuers, acquirers, gateways, and large merchants (e.g. commercial drivers, technical considerations)
• Strong commercial acumen, including an understanding of core payment economics and drivers
• Excellent stakeholder management and executive communication; ability to lead across a matrix and influence without authority.
• Hands-on experience with VTS/token programs, token requestor ecosystems, and issuance/processor integrations.
• MBA or relevant advanced degree.
• People leadership experience (building, coaching, performance management of product and program managers)

Pay

For roles located in the US, the estimated salary range for this position is $229,000 to $400,900 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Benefits

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Schedule

• Work hours vary upon the needs of the department.
• This position requires travel 5-10% of the time.

Work Environment

This position will be performed in an office setting. The role will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment, such as telephones and computers.