Senior Director, Marketplaces

At MarketOnce, we empower businesses with the insights and strategies they need to excel in today's dynamic market. With a strong foundation in market research, we offer innovative solutions in research, software, consulting, advertising, and marketing to corporate, private equity firms, and other organizations seeking to achieve their goals. Our team is distinguished by their client-centric approach—treating each client's business with the dedication and care as if it were their own. This commitment enables us to deliver personalized service and achieve the highest standards of success and innovation in everything we do. Together, our family of companies, including MarketOnce, ROI Rocket, and eAccountable, work towards delivering unparalleled solutions. Headquartered in Denver, Colorado, our global team collaborates from locations across the US and Europe. We value curiosity, creativity, collaboration, and expertise, continuously striving to push boundaries and exceed our clients' expectations. Join us to be part of a culture that drives meaningful results. About EAccountable eAccountable, a MarketOnce Company, is a performance marketing agency with 25+ years of heritage in Affiliate and Performance PR. We drive profitable revenue for growth-focused brands in the $20M to $200M range, with Amazon and Marketplaces, Affiliate, Performance PR, Paid Media, GEO/SEO, and Creative under one roof. We are building toward a $20M agency by 2029 and a $100M agency over the next decade. Leading in marketplaces, on Amazon, Walmart, and beyond, is one of our four core growth strategies. Our Values Ride or Die: We only win when our clients win We Sell: Growth is the North Star for our clients and for us Excellence Without Compromise: Elite delivery, data-driven decisions, candid advice We Put the "eA" in Team: Collaborative, calm, accountable to each other About The Opportunity We are hiring a Director of Marketplaces to lead, develop, and strengthen our Amazon and Marketplaces team. This is a hands-on leadership role for someone who is both a true Marketplace expert and a builder of people. You will set the standard for how our team works, establish the best practices and systems that make great work repeatable, and develop a talented, early-career team into a group of confident marketplace professionals. Our current team has dedicated and motivated team members with varying tenure, and they need a leader who will teach, coach, and set them up for long-term success. Once that foundation is in place, you will guide the division's next stage of growth. What You'll Do Team Leadership and Development Build a stable, engaged team where people want to stay, grow, and build careers in marketplacesCoach and mentor a junior team through hands-on teaching, regular 1:1s, and real-time feedback on client workCreate individual development plans and clear career paths so each team member understands how to growSet clear expectations and roles, run a consistent operating rhythm, and hold the team accountable with fairness and careLead hiring, onboarding, and performance management for the Marketplaces team, building a structure that can continue to scale as the team growsModel eAccountable's core values in every client and team interaction Best Practices, Systems, and Training Establish the standards, SOPs, and playbooks that define how marketplaces work gets done at eAccountableBuild a structured onboarding and training program so new team members ramp quickly and consistentlyCreate quality control and review processes so delivery excellence does not depend on any single personDesign the division's structure, roles, and capacity model so workloads are balanced and sustainableDocument institutional knowledge so expertise stays with the team as it grows. Marketplace Expertise and Client Delivery Serve as the team's subject matter expert across Amazon Advertising, Seller Central, Vendor Central, catalog, and retail mediaStay ahead of Amazon platform, advertising, and retail media changes, and translate them into training and updated practices for the teamSet and uphold the standard for client strategy, communication, reporting, and results across the divisionAct as executive sponsor for key client relationships, leading QBRs and annual planning alongside account leads so the team learns by doingOwn resolution of escalations and at-risk accounts, using each as a coaching opportunity for the teamPartner with Creative, Paid Media, Data, and Affiliate leaders to deliver integrated client outcomes Strategy and Growth Own the marketplaces division strategy, annual plan, and quarterly priorities, tied to retention, quality, and revenue targetsBuild the roadmap for service expansion beyond Amazon, including Walmart and other priority marketplaces, as team capacity allowsGrow revenue within existing clients by deepening results and identifying expansion opportunitiesSupport the new business team as the marketplaces expert in pitches, audits, and proposalsManage divisional performance metrics including revenue, margin, utilization, and team retention What You Bring 8+ years in Amazon and marketplace management, with deep hands-on command of Amazon Advertising, Seller Central, Vendor Central, catalog, and retail media5+ years directly leading and developing teams with evidence of strong retention and career growth, including early-career or junior team membersProven track record of growing Amazon accounts and total book revenue across key verticals such as Home and Garden, Supplements, and Health and Wellness, with results you can quantifyDirect experience selling agency services: leading pitches, building proposals, and closing new clientsExperience owning senior client relationships with brands in the $20M to $200M revenue rangeA track record of building teams people stay on, including hiring, coaching, and managing performanceStrong commercial judgment: comfortable with P&L, margin, pricing, and capacity decisions Preferred Experience Experience stabilizing a team through a period of turnover or transitionWalmart Marketplace, Target Plus, or other marketplace expertiseAdditional vertical depth in Beauty and Personal Care, Sports and Outdoors, or FashionFamiliarity with EOS or a similar operating system What We Offer Competitive compensation including base salary range of $135,000-$175,000/yr + uncapped variable compensation; OTE $175,000-$225,000 Flexible vacation policy – take the time you need to recharge Comprehensive health, vision & dental insurance 401k with company contribution Beautiful downtown Denver office with company-paid commuter benefits (parking or RTD EcoPass) Opportunity for career progression with plenty of room for personal growth What To Expect 1st Round: 30-45 minute interview with the Recruiter2nd Round: 45-minute interview with the Hiring Manager 3rd Round: Pre-interview Assessment + 2 hours of onsite interviews with the Hiring Team Please note that we are fully onsite work environment, and require daily presence at our LoDo/Union Station office for local Denver candidates. We will secondarily consider exceptional remote candidates. We do not work with outside recruiting agencies. MarketOnce will accept applications for this role on an ongoing basis. MarketOnce is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We are committed to hiring individuals based on their skills and qualifications, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We welcome and encourage applications from all backgrounds.