Senior Director, IT Operations & Digital Resilience

Responsibilities

• Direct the global IT Helpdesk and provide white-glove service for executive leadership
• Lead endpoint management strategy for employees
• Act as advocate for enhancing the Employee Experience through technology
• Oversee global network architecture for hybrid connectivity solutions
• Manage Service Reliability Engineering (SRE) and incident management frameworks
• Own the global network stack to ensure VPN and SD-WAN connectivity
• Serve as the lead for IT regulatory compliance and cybersecurity governance
• Oversee Loss Prevention strategies for data and hardware security
• Align operational workflows with corporate security policies
• Manage relationships with offshore vendors and ensure quality standards
• Design and deliver IT Operational Command Dashboard for metrics reporting

Qualifications

• 12+ years in IT Operations, with at least 5 years in senior leadership roles
• Deep familiarity with ITIL frameworks and SRE principles
• Experience leading multi-disciplinary teams of 20+ people
• Proficient in using modern Governance, Risk & Compliance (GRC) tools
• Ability to present technical data in a business-friendly manner for executive decisions

Benefits

• Medical, dental and vision insurance
• Generous paid time off policy
• Access to mental health services
• 401k plans and tuition reimbursement
• Employee Stock Purchase Plan
• Fertility and adoption support
• Up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to the company Digital App and employee product discounts
• Citi Bike Discount
• Pet insurance and additional perks