Senior Director - Information Technology and Support Services

Primary Purpose

To provide leadership, management, and oversight of district technology infrastructure, networking, server systems, cybersecurity, and end-user support services. The Senior Director of IT & Support Services ensures secure, reliable, and efficient operations of all technology systems that support instruction, administration, and compliance.

Qualifications

• Education/Training: Bachelor’s degree in Computer Science, Information Systems, or related field (required) Master’s degree (preferred)
• Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)
• Minimum of seven (7) years of progressively responsible experience in information technology and network administration
• Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment

Special Knowledge/Skills

• In-depth knowledge of LAN/WAN design, server administration, and network security
• Expertise in Active Directory, firewall systems, and backup/disaster recovery processes
• Familiarity with SIS integrations, single sign-on, and data protection regulations (FERPA, CIPA, etc.)
• Strong leadership, communication, and project-management skills
• Demonstrated ability to manage budgets, contracts, and vendor relationships

Major Responsibilities And Duties

• Infrastructure and Network Management:
• Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security
• Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness
• Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management
• Cook with external vendors to ensure uptime and compliance with E-Rate and other federal/state technology funding programs
• Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs
• Helpdesk and Support Services:
• Lead the district’s helpdesk operations to ensure timely response, resolution, and customer satisfaction
• Establish escalation procedures and service level agreements (SLAs) for IT support requests
• Develop and implement staff training for technology best practices and security awareness
• Manage device inventory, imaging, and lifecycle replacement for end-user hardware
• Systems Administration and Security:
• Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO)
• Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime
• Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies
• Project Management and Collaboration:
• Participate in technology planning, procurement, and implementation of district technology initiatives
• Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion
• Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs)
• Leadership and Supervision:
• Supervise IT staff including network engineers, technicians, and helpdesk personnel
• Develop professional growth plans for technology staff and conduct annual evaluations
• Promote a service-oriented culture focused on problem solving, efficiency, and continuous improvement
• Supervise Network Engineers, Systems Administrators, Technical Support Specialists/Helpdesk Staff

Supervisory Responsibilities

• Network Engineers
• Systems Administrators
• Technical Support Specialists/Helpdesk Staff