Senior Director, HR Operations

About the role

Responsible for leading and maturing our HRIS (Workday), Payroll, and Shared Services teams. Shapes the future of HR service delivery at White Cap by designing and executing a multi-year roadmap that enhances HR services through technology, automation, and AI-enabled capabilities.

Major Tasks, Responsibilities And Key Accountabilities

• Develop and execute a multi-year HR operations strategy aligned with organizational growth objectives and business needs, with defined metrics, service levels, and performance dashboards to measure effectiveness and identify opportunities for improvement.
• Ensure teams are driving standardization, scalability, and process maturity.
• Establish an HR technology roadmap that supports business growth, digital transformation, analytics, and associate self-service capabilities.
• Ensure data integrity, security, governance and compliance across HR systems.
• Drive a partnership with IT and business stakeholders to maximize technology investments and improve user adoption.
• Provide executive oversight of payroll operations, ensuring accurate and timely processing for associates. Ensures compliance with federal, state, local, and international (if needed) payroll regulations.
• Drive payroll improvements, automation opportunities and operational efficiencies. Establishes controls and audit processes to mitigate risk and maintain compliance.
• Lead the HR Shared Services function, delivering efficient and high-quality support to associates, leaders and HR partners. Develop and mature service delivery models, case management capabilities, knowledge management systems and self-service solutions.
• Evaluate opportunities for automation, AI, and workflow technologies to enhance service delivery.
• Create a culture focused on customer service, accountability, and measurable business outcomes. Builds strong cross-functional partnership and includes stakeholders across levels of White Cap.
• Implement operational excellence methodologies and governance practices to drive standardization and consistency.
• Develop business cases and ROI analyses for technology and process investments.
• Champion a data-driven culture utilizing analytics and reporting to support decision-making.

Nature and Scope

Problems are complex and may be defined by higher level leadership. Solutions require high strategic level analysis and investigation.

Drives strategy and methodology and serves as the subject-matter expert for policies and practices.

Decides how to achieve planned results within an organization's plans, policies, and guidelines.

Manages via multiple layers OR directly supervises a staff of professional individual contributors at the senior or technical advisor level. Directs budgetary responsibility at the enterprise level or for two or more businesses across the enterprise.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel 5% to 20% of the time.

Education And Experience

• Typically requires BS/BA in a related discipline.
• Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Preferred Qualifications

• BA in HR, BA, Information Systems or related field.
• 10+ years of progressive HR leadership experience with responsibility for HR Operations, HRIS, Payroll, and/or Shared Services.
• Demonstrated experience implementing and maintaining cloud-based human capital management systems, including core HR, payroll, recruiting, talent management, and learning modules.
• Workday experience a plus.
• Mergers, acquisitions, and divestitures experience in a mid- to large-size company.
• Proven record of building scalable processes and service delivery models.
• Ability to manage multiple HR technology vendors, including developing business cases, conducting request for proposal analyses, leading contract negotiations, and maintaining accountability measures.