Senior Director, Global ServiceNow Experience Leader

Wayzata, MN · Onsite

About the role

As the Senior Director, Global ServiceNow Experience Leader, you will lead the vision, strategy, and execution of Cargill’s ServiceNow platform globally. This role is responsible for driving digital transformation, enhancing user experience, and ensuring the platform delivers measurable business value across all functions and regions. You will collaborate with senior leadership, IT teams, and business stakeholders to align ServiceNow capabilities with Cargill’s strategic objectives, fostering innovation and operational excellence.

Responsibilities

• Define and execute the global ServiceNow roadmap, ensuring alignment with Cargill’s business strategy and digital transformation goals.
• Lead the design, development, and continuous improvement of ServiceNow solutions to enhance user experience, productivity, and business outcomes.
• Partner with senior leadership to identify opportunities for leveraging ServiceNow to drive efficiency, automation, and innovation across the enterprise.
• Oversee the governance, security, and compliance of the ServiceNow platform, ensuring adherence to global standards and best practices.
• Build and mentor a high-performing global team of ServiceNow professionals, fostering a culture of collaboration, accountability, and continuous learning.
• Manage relationships with key stakeholders, including IT, business leaders, and external partners, to ensure ServiceNow delivers value and meets business needs.
• Drive adoption and change management initiatives to maximize user engagement and platform utilization.
• Monitor industry trends and emerging technologies to ensure Cargill’s ServiceNow platform remains competitive and future-ready.
• Establish and track KPIs to measure the success and impact of ServiceNow initiatives, reporting progress to executive leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degree preferred.
• 10+ years of experience in IT leadership roles, with at least 5 years of hands-on experience in ServiceNow platform management, implementation, and strategy.
• Proven track record of leading large-scale digital transformation initiatives, preferably in a global enterprise environment.
• Deep expertise in ServiceNow capabilities, including ITSM, ITOM, HRSD, CSM, and custom application development.
• Strong business acumen with the ability to translate technical solutions into business value and outcomes.
• Exceptional leadership skills with experience building and leading high-performing global teams.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate at all levels of the organization.
• Experience with Agile methodologies, ITIL frameworks, and enterprise architecture principles.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator) are highly desirable.

Skills

• Strategic thinking and problem-solving
• Change management and organizational leadership
• Stakeholder engagement and relationship management
• Project and program management
• Data-driven decision making
• Technical proficiency in ServiceNow platform and integrations