Senior Director, Global Head of Client Services - Clinical Trials Division

Description

The Senior Director, Global Client Services serves as the global head of client services, leading strategy and execution across client management, demand planning, and project delivery. This role is responsible for driving a globally aligned client experience, ensuring operational excellence, and enabling scalable growth through strong cross-functional leadership.

Key Responsibilities

• Global Client Leadership & Strategy
  Lead global client management teams, including Engagement/Enterprise Program Managers (EPMs) and Global Program Leads (GPLs)
  Serve as executive sponsor for key client relationships, ensuring alignment, satisfaction, and long-term partnership growth
  Drive consistent global client service strategy and execution across regions and business units
• Demand Planning & S&OP Integration
  Oversee enhanced demand planning processes to ensure accurate forecasting and resource alignment
  Partner with cross-functional stakeholders to integrate demand planning into Sales & Operations Planning (S&OP) processes
  Ensure alignment between client demand, capacity planning, and operational delivery
• Project Execution & Organizational Effectiveness
  Drive excellence in project execution across global teams, ensuring delivery on scope, timelines, financials, and quality
  Lead organizational effectiveness initiatives, including process optimization, performance management, and operational scalability
  Oversee global project management activities, including Site Project Management (e.g., CAM, Labels), within a matrixed environment
• Programs & Strategic Initiatives Oversight
  Provide leadership oversight for key transformational initiatives spanning the Global Client Services team
  Ensure alignment of strategic initiatives with business objectives and client commitments
• Talent, Culture & Communication
  Partner with HR Business Partners to drive talent strategy, organizational design, and succession planning
  Lead learning & development and communication initiatives to strengthen team capabilities and engagement
• Cross-Functional Leadership
  Collaborate with Finance Business Partners on financial planning, forecasting, and performance management
  Partner with Quality (GCS&P Quality Partner) to ensure compliance and continuous improvement
  Work closely with Executive Leadership Team (ELT) to align on strategic priorities and execution
• Governance & Sponsorship
  Act as Executive Sponsor and Division CAS Sponsor for key initiatives and client engagements
  Establish governance frameworks to ensure effective decision-making, risk management, and accountability

Additional Details

Direct Report To: Division President, Clinical Trials Division
Group/Division: PSG/CTDC
Career Track: Management
Position Location: On-site, in office
Number of Direct Reports: 4

Requirements

• Education: Bachelor's degree or equivalent required; advanced degree preferred
• Experience: 12+ years of relevant experience, including significant leadership experience in project/program management and client services
  Proven experience leading global teams and operating within complex, matrixed organizations
  Strong background in demand planning, S&OP, and operational execution

Skills & Competencies

• Strategic leadership with strong business and financial acumen
• Ability to influence at executive levels and across global, cross-functional teams
• Expertise in client relationship management and large-scale program delivery
• Strong organizational, communication, and change management capabilities

Compensation And Benefits

The salary range estimated for this position based in Pennsylvania is $157,700.00–$236,525.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards