Senior Director, Due Diligence and Onboarding

About the role

The Sr. Director, Onboarding & Due Diligence reports directly to the SVP, Head of Enterprise Compliance Operations and serves as the senior operational leader responsible for the operational execution, and continuous improvement of MVB Bank's customer and partner onboarding, Know Your Customer (KYC), and Due Diligence (DD) functions using compliance frameworks and risk criteria designed by Enterprise Compliance Advisory.

Responsibilities

• Own and drive the day-to-day operations of the Onboarding & Due Diligence function, ensuring efficient, compliant, and scalable execution across KYC, DD, and CIP workflows.
• Lead and develop a high-performing team of due diligence analysts, reviewers, and managers; establish clear performance expectations, coaching frameworks, and career development pathways.
• Define and enforce staffing models, workload distribution, and capacity planning to ensure the team can meet volume, quality, and timeliness targets across all program types.
• Establish, monitor, and continuously improve service level agreements (SLAs), quality metrics, and operational KPIs for the onboarding and due diligence lifecycle.
• Partner with the Quality Control function to design and maintain robust QC sampling methodologies, quality scoring frameworks, and feedback loops that drive analyst performance and consistency.
• Drive a culture of operational excellence — identifying and remediating workflow bottlenecks, eliminating rework, and leveraging automation and digital worker capabilities to improve throughput without degrading control quality.
• Receive and execute compliance frameworks designed by Enterprise Compliance Advisory including customer risk rating methodology, Due Diligence criteria, partnership assessment frameworks, and ongoing monitoring requirements.
• Coordinate daily with Advisory (BSA/AML Advisory, Consumer Compliance Advisory, Fraud Advisory) on complex customer cases, partnership assessments, and framework clarification questions.
• Provide operational feedback to Advisory on framework effectiveness, practical implementation challenges, and continuous improvement opportunities through Enterprise Compliance Committee.
• Participate in Enterprise Compliance Committee representing Operations perspective, validating operational feasibility of proposed Advisory frameworks before implementation, and voicing resource constraints when frameworks exceed operational capacity.
• Implement framework updates designed by Advisory including risk rating methodology changes, DD criteria revisions, or partnership monitoring requirement updates.
• Serve as the operational execution leader for MVB's KYC, Onboarding, and DD programs, implementing compliance frameworks and risk criteria designed by Enterprise Compliance Advisory and ensuring all operational procedures, job aids, and execution standards reflect current regulatory requirements and Advisory-established risk parameters.
• Execute risk-based due diligence frameworks designed by Advisory for all customer and partner relationship types, ensuring operational consistency, quality, and compliance with Advisory-established standards including customer risk rating application, DD investigation scope, and partnership assessment requirements.
• Oversee the execution of risk-based due diligence frameworks for all customer and partner relationship types, including standard CDD, EDD for high-risk customers, and specialized EDD for restricted customer categories (e.g., cannabis-related businesses, NBFIs, PEPs, tribal entities).
• Ensure Due Diligence procedures are consistently and correctly applied for all high-risk and elevated-risk relationships, with documented rationale, appropriate escalation pathways, and timely completion.
• Manage the ongoing periodic review program for fintech partners — establishing review cadences, coordinating review execution, and ensuring findings are documented and tracked to resolution.
• Oversee beneficial ownership identification and verification processes in compliance with FinCEN's Beneficial Ownership Rule (31 C.F.R.1010.230) and Customer Due Diligence requirements.
• Lead the development and maintenance of DD checklists, job aids, and narrative quality standards that enable consistent, exam-ready documentation across all analyst levels.
• Lead the operational execution of MVB's fintech partner onboarding due diligence program using partnership assessment frameworks designed by Enterprise Compliance Advisory, ensuring all new fintech partners complete comprehensive operational due diligence including KYB verification, beneficial ownership identification, financial condition review, operational capability assessment, and compliance program evaluation.
• Coordinate with Advisory on fintech partnership onboarding: Operations executes partnership KYB and operational TPRM due diligence while Advisory coordinates integrated strategic compliance assessment (AML + Consumer Compliance + Fraud); Operations provides due diligence findings to Advisory for strategic risk evaluation and partnership approval decision.
• Execute partnership periodic review program conducting annual operational TPRM reviews of existing fintech partners per Advisory-established review framework, assessing partner financial condition, operational performance, compliance program effectiveness, and risk rating changes.
• Escalate partnership risk concerns identified during operational monitoring or annual reviews to Advisory for strategic assessment and potential partnership risk rating changes or exit recommendations.
• Oversee the execution of fintech partner risk assessments, including business model analysis, compliance program review, fund flow documentation, and control effectiveness evaluation.
• Collaborate with Enterprise Compliance Advisory Team to ensure fintech partnership relationships are documented with appropriate controls, including restrictions, program-specific DD requirements, and ongoing monitoring protocols.
• Support the change request process for existing fintech partners, ensuring the risk of material program changes are assessed, documented, and approved prior to implementation.
• Oversee the Customer Identification Program (CIP) in accordance with the USA PATRIOT Act, FinCEN CDD Rule, and FFIEC examination guidance, ensuring all identity verification requirements are met at onboarding and on an ongoing basis.
• Ensure identity verification solutions, documentary and non-documentary verification methods, and recordkeeping requirements are properly implemented and consistently applied across all customer and partner onboarding channels.
• Ensure compliance with CIP procedures and associated job aids, and coordinate with technology and vendor management teams to ensure identity verification tools (including third-party solutions) perform as intended.
• Manage the escalation triage process determining which complex cases require Due Diligence investigation versus resolution at escalations team level.
• Champion the adoption of technology and automation solutions within the Onboarding & Due Diligence function, including digital worker deployments, workflow automation tools, and AI-assisted review capabilities.
• Ensure that technology implementations within the function are governed in accordance with MVB's AI Use Governance Framework and Model Risk Management standards.
• Represent the Onboarding & Due Diligence function as the primary point of contact during regulatory examinations, internal audits, and external reviews — coordinating information requests, presenting program documentation, and managing feedback and findings to closure.
• Ensure the Onboarding & Due Diligence program is examination-ready at all times, with current procedures, complete and well-documented case files, defensible risk ratings, and evidence of consistent application of the risk-based approach.
• Lead remediation of audit and examination findings attributable to the Onboarding & Due Diligence function, including root cause analysis, corrective action design, and evidence package development.

Requirements

• Must have 10-12+ years of progressive experience in BSA/AML compliance, with substantial tenure in KYC, DD, and customer or fintech partner onboarding functions at a federally regulated financial institution.
• Minimum of 7 years of direct management experience leading compliance operations teams, with demonstrated accountability for team performance, quality output, and regulatory outcomes.
• Bachelor's degree required; advanced degree in Finance, Business Administration, Law, or a related field preferred. Equivalent experience considered.
• Deep subject matter expertise in KYC/DD requirements, CIP obligations, beneficial ownership rules, and the risk-based approach to customer due diligence as reflected in the FFIEC BSA/AML Examination Manual.
• Demonstrated experience operating in a fintech partnership environment, with working knowledge of fintech business models, payment systems, and the compliance obligations associated with banking fintech partners.
• Strong working knowledge of applicable laws, rules, and regulations including the Bank Secrecy Act, USA PATRIOT Act, FinCEN CDD Rule (31 C.F.R.1010.230), OFAC requirements, and FinCEN beneficial ownership guidance.
• Experience leading or substantially contributing to regulatory examinations.

Qualifications

• Must have 10-12+ years of progressive experience in BSA/AML compliance, with substantial tenure in KYC, DD, and customer or fintech partner onboarding functions at a federally regulated financial institution.
• Minimum of 7 years of direct management experience leading compliance operations teams, with demonstrated accountability for team performance, quality output, and regulatory outcomes.
• Bachelor's degree required; advanced degree in Finance, Business Administration, Law, or a related field preferred. Equivalent experience considered.
• Deep subject matter expertise in KYC/DD requirements, CIP obligations, beneficial ownership rules, and the risk-based approach to customer due diligence as reflected in the FFIEC BSA/AML Examination Manual.
• Demonstrated experience operating in a fintech partnership environment, with working knowledge of fintech business models, payment systems, and the compliance obligations associated with banking fintech partners.
• Strong working knowledge of applicable laws, rules, and regulations including the Bank Secrecy Act, USA PATRIOT Act, FinCEN CDD Rule (31 C.F.R.1010.230), OFAC requirements, and FinCEN beneficial ownership guidance.
• Experience leading or substantially contributing to regulatory examinations.

Skills

• Operational leadership and team management skills.
• Compliance framework execution and partnership assessment frameworks.
• Customer identification program oversight.
• Technology and automation solutions.
• Regulatory compliance, governance, and exam readiness.

Benefits

MVB offers a competitive benefits package that includes:

• Health insurance options
• Retirement savings plans
• Flexible work arrangements
• Professional development opportunities
• Employee recognition programs

Pay

Compensation for this position will be commensurate with experience and qualifications.

Schedule

This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.