Senior Director, Deal Desk

About the Role

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies. Kore.ai is one of the fastest growing AI companies globally, recognized as a leader by Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai, Frankfurt, Tokyo, and Seoul. We’re reshaping how companies harness AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

Responsibilities

• Commercial Strategy & Deal Execution
  • Partner with Sales, Customer Success, Partnerships, Finance, and Legal to structure strategic enterprise, partner, and marketplace transactions.
  • Review pricing, commercial terms, and deal structures to maximize revenue while managing business risk.
  • Own the company's commercial approval framework, pricing governance, and contracting standards.
  • Personally draft, review, and negotiate order forms, amendments, renewals, and other commercial agreements.
  • Manage the creation, delivery, and administration of private offers through AWS Marketplace and Microsoft Azure Marketplace following contract execution.
  • Ensure compliance with company pricing policies, approval requirements, and commercial governance standards.
• Leadership & Cross-Functional Partnership
  • Lead, mentor, and develop the Deal Desk team while fostering a collaborative, customer-focused culture.
  • Partner closely with Sales, Legal, Finance, Revenue Operations, Product, and Executive Leadership to remove obstacles and accelerate deal execution.
  • Lead by example by remaining actively involved in strategic deals and quarter-end execution.
• Operational Excellence
  • Drive continuous improvement across the quote-to-cash lifecycle through process optimization, automation, and standardization.
  • Enhance CRM, CPQ, and contract management workflows, including HubSpot and DealHub, to improve scalability and efficiency.
• Collaboration & Enablement
  • Build strong relationships with regional Sales, Customer Success, Legal, Finance, Expert Services, and Partner stakeholders.
  • Provide ongoing education and documentation to ensure consistent understanding of deal desk processes.
• Reporting & Analytics
  • Develop and monitor KPIs, including deal cycle time, approval turnaround, discount trends, and marketplace adoption.
  • Provide actionable insights and recommendations to improve commercial performance and operational effectiveness.

Requirements

• Minimum 10 years of experience in Deal Desk, Sales Operations, or Revenue Operations, with a strong focus on SaaS, Cloud, or Technology sectors required.
• Proven ability to thrive in a fast-paced, high-growth environment, balancing strategic leadership with hands-on execution required.
• Proven experience in order form drafting, including the incorporation of custom commercial or legal language required.
• Proven experience structuring and negotiating complex enterprise SaaS transactions, including pricing, commercial terms, and contract negotiations required.
• Strong experience drafting and negotiating order forms, amendments, renewals, and other commercial agreements required.
• Working knowledge of AWS Marketplace and Microsoft Azure Marketplace private offer processes required; experience with Google Cloud Marketplace is a plus.
• Strong understanding of SaaS pricing models, quote-to-cash processes, commercial governance, and contract lifecycle management required.
• Experience with CRM, CPQ, and contract lifecycle management platforms such as HubSpot, Salesforce, DealHub, or similar required.
• Excellent communication, organizational, analytical, and problem-solving skills with the ability to influence cross-functional stakeholders required.

Qualifications

• Bachelor’s degree in Business, Finance, Legal Studies, or a related field is required.
• MBA, JD, or other relevant graduate degree preferred.

Pay

Depending on specific professional experience and geographical location, the salary for this position ranges from $200,000 - $210,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process.