Senior Director, Customer Success Enablement & Strategy

Job Description

The Senior Director, CS Enablement & Strategy is responsible for defining and driving the strategic vision, operational execution, and digital transformation of ModMed’s Customer Success Shared Services organization.

About the Role

ModMed is a company founded in 2010 by a practicing physician and a successful tech entrepreneur. We take a "for doctors, by doctors" approach to create an AI-enabled, specialty-specific cloud platform that centers patient care.

Requirements & Qualifications

• Bachelor's Degree, Advanced Degree Preferred
• 12+ Years of Experience in Customer Success Operations, Enablement, Business Transformation, or Technology Strategy in SaaS, with at least 7+ Years in a Senior Leadership Role Managing Managers/Directors
• Proven Track Record Leading CS Operations, Enablement, PMO, and Technology Teams in a Fast-Paced SaaS or Enterprise Tech Environment
• Deep Expertise in CS Tech Stacks (Gainsight, Salesforce, Contact Center Platforms, LMS, WalkMe)
• Hands-On Experience Driving AI/Automation, RPA Implementation, and Workflow Optimization
• Strong Financial Acumen with Experience Managing $3M+ Operating Budgets and Software Vendors
• Superior Executive Presence and Cross-Functional Negotiation Skills
• PMP, Agile/Scrum, or Lean Six Sigma Black Belt Certification
• Expertise in Healthcare IT/HealthTech Workflows
• Proven Experience Architecting Multi-Pillar Shared Services Organizations Through Rapid Scale or M&A Integration

Benefits

• Comprehensive Medical, Dental, and Vision Benefits, Including a Company Health Savings Account Contribution
• 401(k): ModMed Provides a Matching Contribution Each Payday of 50% of Your Contribution Deferred on Up to 6% of Your Compensation. After One Year of Employment with ModMed, 100% of Any Matching Contribution You Receive Is Yours to Keep
• Generous Paid Time Off and Paid Parental Leave Programs
• Company Paid Life and Disability Benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-Sponsored Business Resource & Special Interest Groups That Provide Engaged and Supportive Communities Within ModMed
• Professional Development Opportunities, Including Tuition Reimbursement Programs and Unlimited Access to LinkedIn Learning
• Global Presence and In-Person Collaboration Opportunities; Dog-Friendly HQ (US)
• Hybrid Office-Based Roles and Remote Availability for Some Roles
• Weekly Catered Breakfast and Lunch
• Treadmill Workstations, Zen, and Wellness Rooms Within Our BRIC Headquarters