Senior Director, Cloud AI Platform Solutions

Key Responsibilities

• Lead end-to-end platform readiness for Neoverse SoC platforms from first silicon to production rollout.
• Lead a team of Technical Engagement Directors who own Tier-1 customer execution after commercial close. This includes risk management, customer concern leadership, and cross-functional alignment.
• Own the customer delivery support and critical issue operating model. Create clear severity levels, response expectations, and closure criteria.
• Improve technical depth and transparency in communications.
• Drive alignment across Customer Engineering, Product Management, Engineering, Quality, and Support.
• Ensure commitments have owners, plans, and tracked outcomes.
• Build repeatable engagement playbooks and metrics.
• Reduce late blocking issues through early alignment, structured reviews, and proactive risk mitigation.
• Translate customer NPI and support needs into actionable engineering workstreams.
• Ensure requirements are tracked, prioritized, and closed with measurable outcomes.
• Hire, develop, and coach leaders. Build a strong bench and scalable operating rhythms across the organization.

Required Skills And Experience

• Experience leading platform, systems, silicon enablement, or customer engineering organizations, including managers-of-managers leadership.
• Experience delivering server-class SoC platforms through bring-up, validation, and production adoption with strategic customers.
• Technical fluency across server hardware and platform fundamentals (boards, systems, I/O, memory).
• Technical fluency across firmware and boot flows, and platform diagnostics.
• Technical fluency across OS enablement, telemetry/tooling, and performance readiness.
• Experience alleviating customer concerns and driving cross-team resolution under time pressure.
• Strong written and verbal communication skills. Able to translate complex issues into decisions, tradeoffs, and action plans.

Nice To Have Skills And Experience

• Experience leading customer delivery roles in the data center ecosystem (customer engineering, technical account leadership, customer program leadership, or similar).
• Experience building scalable support operations (intake, triage, escalation, and closure) for sophisticated hardware/software systems.
• Experience working across ODM/OEM ecosystems and multi-partner delivery models.

Pay

$397,800-$538,200 per year

Schedule

We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.

Accommodations

Accommodations at Arm At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email Hybrid Working at Arm Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application.

Equal Opportunities

Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.