Senior Director, Clinical Operations - Portfolio & Resource Operations (Hybrid)

About the role

The Senior Director, Portfolio & Resource Operations (PROS) reports to the Head of Global Data Management and Standards (GDMS) Business Operations and serves as the lead responsible for the development and maintenance of the GDMS portfolio and resource management processes.

Responsibilities

• Strategic & Functional Leadership:
  • Provides Portfolio and Resource operations leadership and direction across the GDMS organization
  • In partnership with the GDMS functional areas, leads the definition of operational processes, governance frameworks, and forecasting methodologies
  • Maintains operations oversight to ensure consistent execution, quality, and compliance with established GDMS business operations processes
  • Represents GDMS at Portfolio and Resource Operations enterprise forums (Global Clinical Trial Operations, Global Clinical Development)
  • Ensures strategic alignment of GDMS Portfolio and Resource Operations with Global Clinical Trial Operations (GCTO), Global Clinical Data Operations (GDO) and our research division's Portfolio & Resource Operations (PROS) functions
  • Leads the coordination of strategic GDMS productivity and operating model initiatives; tracks progress against established commitments; and ensures alignment with GDMS and broader organizational priorities
  • Champions organizational change strategy; drives adoption of new operating models and digital capabilities
• Operational Governance, Execution, & Cross-Functional Alignment:
  • Oversees capacity modeling, forecasting methodologies, and works proactively across GDMS functional areas and business partners to manage risks aligned with business, financial, and operational objectives
  • Serves as an escalation point for issues arising within or across GDMS functional areas
  • Collaborates with Finance and GDMS functional area leadership, coordinates GDMS budget forecasting, and monitors expenses against financial targets
  • Coordinates, tracks, and drives outcomes pertaining to GDMS objectives, KPIs, and KQIs in partnership with GDMS functional areas and business partners (eg., IT, Finance, and broader GCTO stakeholders)
  • Defines strategically and operationally relevant GDMS performance and quality indicators; facilitates operations reviews; and aligns GDMS metrics with broader GCTO control towers for visibility
  • Establishes and monitors compliance with change control procedures for core GDMS operational process including, but not limited to, GDMS resource algorithms, job descriptions, metrics
• People Management & Talent Development:
  • Aligns team in a clear direction; sets functional area priorities aligned to the broader organizational strategy
  • Supports performance management activities for their team, including setting individual priorities, conducting regular performance check-ins and year-end reviews
  • Coaches for performance; facilitates career development discussions; and creates growth opportunities
  • Coordinates talent strategy and hiring activities for their functional area
  • Manages operating budget and optimizes spend against priorities

Qualifications

• Bachelor's Degree with a minimum of 13 years of experience working in the pharmaceutical or biotech industry, data management, clinical trial operations, operations, analytics, finance, or relevant field.
• Demonstrated deep subject matter expertise in relevant discipline and 5 years of direct-line people management experience OR Advanced Degree (Masters or Doctorate) with a minimum of 10 years of experience working in the pharmaceutical or biotech industry, data management, clinical trial operations, operations, analytics, finance, or relevant field. Demonstrated deep subject matter expertise in relevant discipline and 5 years of direct-line people management experience eligible for ERP clinicaltrialjobs