Senior Director, Clinical Applications

Key Responsibilities

• Sets the strategic and tactical direction for the clinical application portfolio, including multi-year roadmaps, operational and capital budgets, resource planning, and contingency planning for staff and systems across all clinical domains.
• Defines the continuous-improvement agenda for clinical applications and establishes the standards, policies, and operating procedures that span all clinical application teams.
• Develops system upgrade standards and aligns processes across all clinical application teams, including documentation, communication, and architecture standards.
• Develops tools and processes that improve clinical application team outcomes, including automation, change-management policies, and other metric-driven improvement efforts.
• Leads and develops a team of directors, each accountable for a clinical domain; sets their goals and performance metrics, evaluates outcomes, and builds leadership bench strength.
• Provides a consistent leadership and management philosophy across clinical applications, shaping team culture, engagement, and alignment with Nordic and customer behaviors.
• Holds overall accountability for clinical application operations—including service delivery, system performance, up-time, data integrity, accessibility, and employee and patient satisfaction—across all markets.
• Oversees the full clinical system lifecycle by establishing enterprise standards and governance for implementation, change control, testing, disaster recovery, training, documentation, and go-live, and by holding subordinate leaders accountable for delivery.
• Develops and oversees policies for clinical application security, confidentiality, and user provisioning, aligned with customer IAM and security-governance guidelines and patient-data (PHI) protection requirements.
• Identifies and implements strategies that improve processes, promote operational efficiency, enhance the patient experience, and meet regulatory compliance requirements.
• Establishes portfolio-level KPIs and executive reporting—covering system performance, security, utilization, downtime, and value delivered—and recommends new value-add measures.
• Directs the evaluation of system and technology investments and presents business cases to executive leadership to justify upgrades, new purchases, and enhancements.
• Oversees vendor relationships and negotiates and manages multiple large contracts and service agreements across the clinical application portfolio, ensuring value, service levels, performance, and regulatory compliance.
• Builds collaborative relationships with operational and clinical leaders in each market and with System functional leaders to understand needs, influence standard processes, and drive enterprise adoption of clinical applications.
• Led and leverages clinical committees and practice councils to validate the usability and clinical value of clinical information systems.

  Skills And Experience

  • Minimum Years of Experience: Bachelor’s degree in Computer Science, Health Informatics, Business, or a related field required; Master’s degree preferred. 10+ years of experience in clinical applications, healthcare IT, or technology services, including progressive leadership responsibility (required).
  • 5-7 years of management experience (required).
  • Active clinical licensure or clinical informatics certification (e.g., RN, PharmD, RT, CPHIMS, or CAHIMS) preferred; where a clinical license is required for the role, it must be maintained.

  Other Knowledge, Skills And Abilities

  • Required Expert understanding of patient-care clinical information systems and clinical workflows.
  • Demonstrated experience managing multiple large contracts, such as clinical software, licensing, and vendor service agreements.
  • Demonstrated leadership, spirit of cooperation, innovative problem resolution, and strong written and verbal communication skills.
  • Ability to translate clinical and technical requirements into well-implemented business solutions.
  • Current knowledge of the healthcare industry, clinical application systems, and the regulatory environment affecting clinical systems.
  • Strong analytical, critical-thinking, and problem-solving skills to resolve complex clinical, system, and personnel issues.
  • Budgeting and financial acumen; data management; KPI development and analysis; and negotiation, with the ability to evaluate team and leader performance.
  • Attention to detail, teamwork, conflict resolution, active listening, organizational savvy, relationship building, and influence.