Senior Director, Client Education - Healthcare SaaS

We need to output HTML fragment with sections: About the role? Actually the posting includes Company Description, Job Description, Qualifications, Additional Information (compensation, benefits). We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. We need to map content. We have: - Company Description: description of Experian. Could be "About the role"? Actually "About the role" is typical heading for role description. But we have "Job Description" which includes responsibilities. Could map to "Responsibilities". The "Qualifications" heading is present. Also we have "Benefits/Perks". Also we have salary range: "Salary Range: $181,317 - $326,371". Also "Additional Information" includes compensation details, variable pay, etc. Also "Benefits/Perks" list. We need to avoid repeating job title as heading. No Job ID. We need to output only HTML fragment, no /. Use

for each section heading we include. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we should remove the Recruitment Fraud Awareness paragraph, the Equal Opportunity Employer paragraph, the accommodation request, maybe also the "Our uniqueness is that we celebrate yours." That's not boilerplate? It's culture description; could be part of About the role? Might keep as part of company description? It's not boilerplate but it's fluff. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The culture statement is not explicitly listed, but it's somewhat fluff. However we should preserve substantive information; culture statement may be considered substantive? It's not required but could be kept. However we need to prefer few substantive sections over many thin ones. We could combine company description and culture into an "About the role" or "About Experian" but headings limited to given list. We have "About the role" as allowed heading. Could put company description there. Responsibilities: from Job Description bullet points (the many lines). We'll list them as

  • . Requirements: maybe combine Qualifications and other requirements like travel, etc. But we have a Qualifications heading already. We could use "Qualifications" heading for the qualifications list. Also we could have "Skills" heading for specific skills like eLearning authoring tools, LMS admin, AI, etc. But we should avoid thin sections. Perhaps combine qualifications and skills into one Qualifications section. Benefits: we have Benefits/Perks list: Great compensation package and bonus plan, Core benefits including medical, dental, vision, and matching 401K, Flexible work environment, ability to work remote, hybrid or in-office, Flexible time off including volunteer time off, vacation, sick and 12-paid holidays, Explore all our exciting benefits here: link. We should keep the link? Probably keep as part of benefits description. Not a list? Could be a

    with link. Pay: we have salary range and variable pay opportunity. So we can have Pay section with that info. Schedule: we have "10% travel required". That's not schedule but maybe schedule? Could be under Schedule? Or we could omit Schedule if not specific. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Travel is not schedule; maybe we could put under Additional Information? But we don't have a heading for Additional Information. Could incorporate travel into Qualifications or Requirements. But we have a "Requirements" heading allowed. Could put travel under Requirements. Thus sections: About the role (company description), Responsibilities (job description duties), Qualifications (including qualifications, experience, skills, travel), Benefits, Pay. We must not include empty sections. Now we need to format. Let's extract substantive content: Company Description: "Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries." Also later: "Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why." This is also substantive about culture; could include in About the role. Job Description responsibilities (list): - Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products. - Lead the design/delivery of blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs. - Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog. - Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions. - Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates. - Establish scalable authoring workflows, templates, and governance to reduce manual effort and shorten content update cycles. - Operationalize and administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting. - Apply learning-effectiveness measures and client feedback to improve curricula and delivery. - Guide organizational change management activities related to product releases, workflow changes, and client adoption plans by ensuring education strategies and communication plans are in place. - Develop product adoption strategies that guide clients from initial implementation through advanced utilization and optimization of Experian Health solutions. Also earlier sentences: "You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal. You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content. You will be a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction. Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences." These are also responsibilities; we can include them as part of responsibilities list. Qualifications: - 8+ years' experience in Learning & Development - 8+ years' experience with Client Education - 8+ years' experience training leadership, including building teams, leading teams, within healthcare technology, SaaS, or revenue cycle management environments - Demonstrated experience developing and scaling blended learning programs (instructor-led, virtual, and on-demand eLearning) for external clients or end-users - Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency - Hands-on experience with eLearning authoring tools and learning management system (LMS) administration - Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial - Experience contributing to process improvement, automation, or operational transformation plans - Epic experience is beneficial - 5+ years' experience managing people - 10% travel required Also maybe "Experience contributing to process improvement, automation, or operational transformation plans" is a qualification. Skills: could be implied but we can keep within Qualifications. Benefits: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://myexperianbenefits.com/ Pay: - Salary Range: $181,317 - $326,371 - Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. - You will be also eligible for a variable pay opportunity. We should not include boilerplate like "Our compensation reflects the cost of labor across several U.S. geographic markets." That's part of pay description; we can keep. We should not include EEO, accommodation request, Recruitment Fraud Awareness. Now produce HTML. Structure:

    About the role

    Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

    Responsibilities

    • Own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.
    • Be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
    • Serve as a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.
    • Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.
    • Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.
    • Lead the design/delivery of blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs.
    • Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog.
    • Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions.
    • Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates.
    • Establish scalable authoring workflows, templates, and governance to reduce manual effort and shorten content update cycles.
    • Operationalize and administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting.
    • Apply learning-effectiveness measures and client feedback to improve curricula and delivery.
    • Guide organizational change management activities related to product releases, workflow changes, and client adoption plans by ensuring education strategies and communication plans are in place.
    • Develop product adoption strategies that guide clients from initial implementation through advanced utilization and optimization of Experian Health solutions.

    Qualifications

    • 8+ years' experience in Learning & Development
    • 8+ years' experience with Client Education
    • 8+ years' experience training leadership, including building teams, leading teams, within healthcare technology