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Senior Director, Change Management and Associate Engagement

Marriott International · Bethesda, MD · 3 days ago
On-siteBusiness Development$151k–$244k/yrFull-time

Job Summary

As part of Marriott’s Change Management and Associate Engagement team, the Senior Director, Change Management and Associate Engagement plays a pivotal role in advancing enterprise-wide transformation and elevating the associate experience. This leader will serve as a trusted change advisor, partnering across HR Centers of Excellence (COEs), including Associate Development, Talent Management, and Organizational Capability, to support the successful design and implementation of high-impact strategies that reshape how Marriott develops talent, builds leadership capability, and delivers learning at scale.

Key Responsibilities

  • Lead change management strategy, planning, and execution across global learning, talent, and capability-building programs.

  • Translate HR and business priorities into comprehensive change and engagement plans that accelerate adoption and sustain impact.

  • Guide senior stakeholders through the change journey with clear messaging, alignment, and sponsorship strategies.

  • Build repeatable frameworks and scalable toolkits that support organizational change across disciplines and business units.

  • Conduct impact assessments, readiness analyses, stakeholder interviews, and journey mapping to inform tailored interventions.

  • Define and monitor adoption, utilization, and sustainment metrics to measure success and enable course correction.

  • Design and deliver associate engagement strategies for transformational HR and enterprise initiatives.

  • Develop compelling communications tailored for a range of audiences; from senior executives to frontline associates, leveraging storytelling and digital engagement tools.

  • Manage internal platforms and communication assets, including MGS presence, DLZ activations, toolkits, and cascade materials.

  • Integrate data and insights from Talent Analytics to inform messaging and enhance engagement effectiveness.

  • Equip leaders and people managers to serve as effective communicators and champions of change.

  • Prepare high-impact presentations, reports, and briefings for Board meetings and senior leadership updates, on behalf of the CHRO and EVP, Global Operations Services.

  • Ensure complex strategies and progress updates are communicated in a clear, concise, and visually compelling manner.

  • Cook up input across stakeholders to align narratives and deliver polished, timely submissions that reflect Marriott’s people and operational priorities.

  • Serve as a connector across HR COEs and broader business functions to align change and engagement strategies.

  • Provide coaching and consultation to initiative owners and project teams on change enablement and communications best practices.

  • Collaborate with regional HR and business teams to localize strategies and support implementation across markets.

Candidate Profile

  • 8+ years of progressive experience leading large-scale, enterprise-level change efforts, preferably within HR, learning, or talent development domains.

  • Demonstrated success in driving change for complex, global initiatives such as system implementations or learning transformations.

  • Strong experience in preparing and presenting executive-level materials, including for Board or C-suite audiences.

  • Deep knowledge of organizational behavior, stakeholder dynamics, and change communication principles.

  • Pioneering ability to consult and influence senior leaders in matrixed environments; hospitality industry experience preferred.

  • Bachelor’s degree required; advanced degree in Organizational Development, Business, Communications, or a related field strongly preferred.

Skills & Attributes

  • Expert-level knowledge of change management methodologies and their practical application.

  • Exceptional written and verbal communication skills, with a focus on strategic storytelling and executive communications.

  • Enterprise-wide thinker with an ability to simplify complexity and align cross-functional efforts.

  • Data-driven mindset; experience using insights to guide decision-making and improve engagement.

  • Collaborative, inclusive leader with high emotional intelligence and organizational savvy.

  • Results-oriented, detail-driven, and comfortable navigating ambiguity and shifting priorities.

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