Senior Director, Business Operations

About the role

You'll join Bain's Global & Local Operations team, partnering closely with the Boston Office Head and senior leaders across the office. In this highly collaborative role, you'll work alongside Partners, practice leaders, staffing and talent teams, and other functional leaders to help drive commercial excellence, strengthen office operations, and support strategic initiatives that shape the success of one of Bain's largest offices.

As Senior Director, Business Operations, you'll play a critical leadership role supporting the Boston Office Head in managing commercial operations and the Boston Partner Program. You'll help optimize partner capacity, utilization, and business performance while leading key operational initiatives, communications, and strategic planning efforts. This is a highly visible role requiring exceptional analytical thinking, relationship management, and executive communication skills.

Responsibilities

• Lead operational support for the Boston Partner Program, including partner staffing, utilization, productivity, and professional development.
• Coordinate partner communications, leadership meetings, learning programs, and coaching initiatives throughout the year.
• Manage key annual talent processes, including partner reviews, HLA planning, compensation inputs, promotion processes, and onboarding of new Partners.
• Support commercial operations through business performance reporting, dashboards, forecasting, budgeting, and financial analysis.
• Monitor key office performance metrics, including utilization, staffing availability, recruiting outcomes, and pricing performance.
• Partner with office leadership to develop strategic insights, analytics, and recommendations that support business priorities.
• Lead internal communication strategy, executive presentations, and office-wide messaging for Partners and leadership.
• Help shape major office initiatives, leadership meetings, and engagement activities while ensuring alignment with business objectives.
• Serve as a trusted advisor to the Office Head and senior leadership on operational priorities, organizational initiatives, and business planning.

Requirements

• Bachelor's degree or equivalent combination of education and experience; MBA preferred.
• Minimum of 8 years of professional experience, including at least 3 years of progressive management experience, ideally within consulting or a professional services environment.
• Deep understanding of consulting organizations and partner-led business operations.
• Outstanding analytical, quantitative, and problem-solving capabilities.
• Exceptional written, verbal, and executive communication skills.
• Strong organizational skills with meticulous attention to detail.
• Demonstrated ability to manage highly confidential information with discretion.
• Proven ability to prioritize competing priorities and deliver results in a fast-paced environment.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word.

Schedule

This role follows a hybrid model and requires in-office presence at least four days per week.

Pay

Compensation for this role includes base salary, annual discretionary performance bonus, and 401(k) plan with an annual employer contribution based on years of service.

In Boston, Massachusetts, the good-faith, reasonable annualized full-time salary range for this role is between $236,000 and $289,250. Placement within this range will vary based on several factors including, but not limited to, experience, education, certifications, training, and skill level.

This role may also be eligible for additional discretionary compensation.

Benefits

• 4.5% 401(k) company contribution, which increases after three years of service and is fully vested upon start date.
• Bain pays 100% of individual employee premiums for medical, dental, and vision coverage.
• Generous paid time off, including parental leave, sick leave, and paid holidays.
• Paid life and long-term disability insurance.