Senior Director

About the Role

Prodapt, a leading player in the Connectedness industry and a ServiceNow-invested company, is seeking an Engagement Leader - Transition & Transformation to oversee the Sales Planning and Incentive Compensation managed services engagement. This role combines executive engagement, consulting, transition leadership, operational excellence, and transformation into a single accountable owner.

Responsibilities

• Own the overall Sales Performance Management engagement from transition through steady-state operations.
• Act as the executive sponsor for customer stakeholders across Sales Operations, Finance, HR, IT, and executive leadership.
• Lead due diligence, discovery workshops, and transition planning.
• Develop and execute the transition strategy, including knowledge acquisition, shadow, reverse-shadow, cutover, hypercare, and stabilization.
• Design the future-state operating model, governance framework, SLAs, KPIs, RACI, and delivery processes.
• Lead offshore managed services teams and ensure service quality, productivity, and customer satisfaction.
• Own executive governance, steering committees, QBRs, RAID management, and financial performance.
• Drive technology modernization, automation, AI adoption, and continuous improvement initiatives.
• Partner with the Varicent Solution Architect, Business Consulting Lead, Data & Integration Lead, and AI Lead to deliver transformation outcomes.
• Build reusable delivery assets, delivery playbooks, and operational excellence frameworks.
• Support presales, solution strategy, staffing, and practice development.

Requirements

• 12+ years of enterprise consulting, managed services, or digital transformation experience.
• 8+ years leading Sales Performance Management, Sales Operations, Incentive Compensation, or enterprise SaaS engagements.
• Proven experience leading at least two enterprise transition or transformation programs.
• Experience managing global/offshore delivery organizations.
• Experience working with Fortune 500 clients.
• Bachelor's degree in Computer Science, Engineering, Management, or related field.

Skills

• Sales Planning & Incentive Compensation domain expertise
• Managed Services and Service Transition
• Operating Model Design
• Program & Portfolio Management
• Executive Stakeholder Management
• Financial & Delivery Governance
• Knowledge Transition & Business Continuity
• Varicent ecosystem knowledge
• Risk, Dependency, and Vendor Management
• Transformation and Change Management

Prodapt is a "Great Place To Work® Certified™" company, employing over 6,000 technology and domain experts globally, and is part of the 130-year-old business conglomerate The Jhaver Group.