Senior Director - AI Engineering

About the role

Granicus is seeking an engineering leader to drive internal AI transformation across the company. This role will lead the strategy, architecture, and execution of Granicus' internal AI transformation agenda, working closely with the embedded process consulting team to transform business processes and achieve measurable operational outcomes.

Responsibilities

• Lead the strategy, architecture, and execution of Granicus’ internal AI transformation agenda in close partnership with the embedded process consulting team, ensuring alignment between platform capabilities and business process transformation priorities.
• Build and scale a centralized AI platform that enables employees to safely create, deploy, and use AI-powered workflows, copilots, and agents, in partnership with embedded consulting teams driving adoption within business processes.
• Integrate AI capabilities into enterprise systems and systems of record, including CRM, support, knowledge, analytics, and business operations platforms.
• Establish the technical and operating model for internal AI, including platform standards, governance, security controls, access models, observability, and lifecycle management.
• Partner with Security, Legal, Compliance, IT, and Engineering to ensure AI systems are deployed with appropriate guardrails, auditability, and enterprise-grade controls.
• Identify and prioritize high-impact internal use cases that reduce manual work, improve cycle times, enhance decision-making, and increase employee productivity.
• Define and implement standards for model access, prompt management, agent orchestration, human-in-the-loop workflows, and usage monitoring.
• Create enablement programs, playbooks, and adoption mechanisms in collaboration with the embedded process consulting team that allow both technical and non-technical teams to effectively and responsibly use AI capabilities.
• Measure + communicate impact to executives through clear KPIs such as adoption, efficiency gains, cycle-time reduction, and reduction of redundant workflows.
• Serve as a strategic partner to executive leadership on company-wide transformation initiatives related to AI, automation, and operational scale.

Requirements

• 10+ years of relevant experience in software engineering.
• 5+ years of experience leading engineering or platform teams, with a track record of building and scaling high-performing organizations.
• Strong technical understanding of modern AI systems, including large language models, retrieval-based systems, agent workflows, orchestration patterns, and AI platform architecture.
• Experience building internal platforms, developer platforms, workflow systems, or enterprise applications used by technical and non-technical users.
• Experience integrating software platforms with enterprise systems and systems of record such as CRM, support, HR, ERP, identity, and data platforms.
• Strong cross-functional leadership skills.
• Executive presence and strong communication skills, including the ability to communicate technical concepts and business value clearly to senior leadership.
• Familiarity with security, privacy, and governance considerations related to AI systems.

Skills

• Strong technical depth and platform/systems thinking.
• Pragmatic change leadership to deliver measurable productivity gains, streamline operations, and build a durable competitive advantage through internal AI.

Benefits

Pay Range: USD $169,000.00 - USD $229,000.00 /Yr.

About Us: At Granicus, we are committed to building diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security And Privacy Requirements: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team: We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture: At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. Employee Resource Groups, Coffee with Mark sessions, Microsoft Teams communities, and special guest speakers are some of the highlights. The Impact: We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits: At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance, Company-Wide Wellbeing Days, Work From Home Reimbursement, Health & Wellness, Traditional & Roth 401(k), Life & AD&D Insurance, and more.

Equal Opportunity Employer: Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.