Senior Director, Account Management - Integrated Commerce

Publicis Digital Experience (PDX) is a division of Publicis Groupe, a network of top-tier agencies designed to develop capabilities and solutions that enable growth and provide scaled access to the digital expertise of Publicis Groupe. Together, the PDX portfolio creates value at the intersection of technology and experiences to connect brands and people. With expertise in consumer engagement, CRM, and commerce, PDX powers brands and empowers people in a new era of creativity, navigating an ever-changing landscape with fluid thinking and problem-solving.

About the role

Publicis Digital Experience (PDX) is seeking a dynamic Sr. Director, Account Management to lead and support integrated omnicommerce and shopper marketing campaigns for a high-profile CPG account. In this role, you will combine your deep understanding of traditional brand marketing, shopper marketing, and retail media with exceptional client management skills to develop account strategy and drive execution. You will work in direct partnership with the client and alongside executive account leadership and cross-functional teams to manage and implement strategic plans for omnicommerce campaigns, ensuring brand representation across all retail partners and exceeding client business goals.

This is a hybrid role requiring onsite engagement an average of 3 days per week. Candidates should be commutable to southeastern Connecticut.

Responsibilities

• Serve as a key point of contact between clients and PDX while collaborating with senior leadership to establish and expand client partnerships.
• Independently drive projects from brief to execution, translating and communicating key information while managing team workflow and deadlines.
• Provide strategic support to executive account leadership in developing and implementing omnichannel marketing plans (brand, shopper, and retail media) that meet or exceed client objectives.
• Manage client expectations to ensure alignment and clarity in work processes, details, and deliverables, proactively resolving potential issues.
• Support the development and implementation of strategic omnichannel marketing plans to drive tangible business results.
• Work with executive account leadership to identify and pursue new business opportunities and additional revenue streams within existing clients.
• Partner closely with cross-functional teams (creative, strategy, media) to demonstrate ownership and investment in team success.
• Mentor junior team members, fostering a collaborative, high-performance culture.
• Ensure work is delivered on time, within budget, and to the highest quality standards.
• Incorporate future-forward thinking anchored in business strategy and insights into company deliverables.
• Create and manage project budgets, supporting senior leadership in revenue management and goals.
• Stay abreast of industry trends, consumer behavior, and the competitive landscape to inform strategic decisions.
• Evaluate briefs and actively participate in strategic planning and creative ideation sessions.

Qualifications

• 10+ years of progressively-responsible professional experience managing large, complex accounts and client relationships in an advertising agency, consultancy, or holding company environment.
• Bachelor’s degree in advertising, marketing, or related field; Master’s degree preferred. Equivalent experience may be substituted.
• Prior experience leading the development and execution of shopper and retail marketing campaigns for CPG brands.
• Deep understanding of key components of CPG and retailer relationships, including Joint Business Planning, Top to Tops, and Channel and Category Strategies.
• Extensive knowledge of retail media and integrated commerce, including key retail media networks and third-party commerce media partners.
• Highly collaborative approach to teamwork and problem-solving.
• Strong executive presence with the ability to engage and influence senior client leaders.
• Confident presenter and outstanding listener with clear, persuasive communication skills and high emotional intelligence.
• Experience building trust, collaboration, and partnership with large, complex clients and cross-functional teams.
• Sound decision-making ability rooted in agency, client, and industry knowledge.
• Ability to translate client business challenges into strategic integrated marketing and commerce solutions.
• Creative problem-solver adept at analyzing results, synthesizing data, and developing actionable recommendations.
• Strong business acumen with a focus on growth and innovation.
• Outstanding leadership skills with prior experience managing direct reports.
• Ability to work quickly, efficiently, and accurately within tight deadlines and evolving project parameters.
• Flexible and adaptable, capable of managing multiple concurrent projects and competing priorities.
• Comfort operating with a high level of ownership, autonomy, and accountability.
• Highly strategic with exceptional conceptual thinking skills.

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more.
• Monetary assistance and support for Adoption, Surrogacy, and Fertility.
• Monetary assistance and support for pet adoption.
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements.
• Tuition Assistance.
• Paid time off including Flexible Time off, Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days.
• Matching Gifts programs.
• Flexible working arrangements and ‘Work Your World’ Program (eligible employees can work from any Publicis Groupe office for up to 6 weeks a year).
• Business Resource Groups supporting multiple affinities and alliances.
• Medical coverage, dental, vision, disability, and 401k for regular roles.

Pay

Compensation Range: USD $121,315.00 - USD $185,920.00/Annually. Compensation will be determined based on skills, qualifications, and experience.

Schedule

Hybrid role requiring onsite engagement an average of 3 days per week.