Senior Director, Access & Reimbursement

Position Responsibilities

• Leadership and Team Management: Oversee a regional team of Access and Reimbursement Managers (ARMs), ensuring alignment with organizational goals and strategies.
• Provide ongoing coaching and development to ARMs to enhance their performance, with a focus on building strong customer relationships and delivering patient-centric solutions.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Strategic Planning, Collaboration And Execution: Develop and execute strategies to optimize access and reimbursement for the specialty product across endocrinology practices.
• Monitor regional and national trends in access and reimbursement to proactively address barriers.
• Drive implementation of innovative solutions relevant to the market.
• Partner with internal stakeholders, including Trade, Market Access, Thought Leader Liaisons, Sales, and Analytics, to ensure alignment on access strategies.
• Customer Engagement: Serve as a key point of contact for escalated issues related to patient access and reimbursement, working collaboratively with ARMs and other stakeholders to resolve challenges.
• Build strong relationships with endocrinology offices to understand their unique needs and deliver tailored solutions.
• Operational Excellence: Ensure compliance with company policies and industry regulations in all access and reimbursement activities.
• Track and report on team performance metrics, identifying areas for improvement and implementing corrective actions where necessary.
• Oversee the development of tools and resources to support ARMs in their day-to-day responsibilities.

Qualifications And Skills Required

• Bachelor’s degree required; advanced degree preferred (MBA, MHA, or related field).
• Minimum of 10 years of experience in access and reimbursement, patient support services, or related roles within the pharmaceutical or healthcare industry.
• Proven experience leading and coaching high-performing teams.
• In-depth knowledge of pharmacy benefit structures, specialty products, and Gastroenterology/hepatology practices is a strong plus.
• Exceptional communication, interpersonal, and leadership skills.
• Willingness to travel 50-70% in the assigned region.