Senior Digital Product Owner

About the role

The Senior Product Owner for Digital sits within the Digital Product Strategy team as part of the Customer Service Experience organization, playing a key role in advancing Avangrid’s digital transformation. This position leads the development, enhancement, and management of high-impact digital products, such as Payments & Collections, Customer Satisfaction (CSAT) experiences, and Energy Manager solutions, driving meaningful outcomes for both customers and the business.

Responsibilities

• Understand the business and customer requirements of the product set.
• Deliver competitive advantage through innovative design.
• Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors.
• Lead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience.
• Deliver excellent customer service and actively promote customer service standards within area of responsibility.
• Adapt rapidly and effectively to an increasingly regulated competitive market and to reflect any changes to business objectives.
• Act as a champion for digital innovation.
• Ensure accuracy and timeliness of product execution and pricing.
• Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives.
• Prioritize the product backlog.
• Actively engage with the team throughout the entire delivery process and always being available to answer questions.
• Work closely with key stakeholders throughout the organization.

Requirements

• Education & Experience Required: Graduate degree (or equivalent) in a Technology or Digital field, plus 7-10 years of relevant experience in a Digital Retail environment across more than one functional area.
• Experience in creating strong customer centric propositions and products and project management.
• Education & Experience Preferred: MBA or related advanced degree.
• Experience working in a global company or matrix reporting organization.

Skills/Abilities

• Excellent written and verbal communication skills.
• Demonstrable track record of effective communication and negotiation internally and externally.
• Able to manage a complex set of parallel and overlapping issues, strategic objectives and customer needs (technological, financial, business process and customer behavior) and to synthesize into a clear strategic vision for Digital Engagement.
• Have strong business acumen to shape and inform strategic plans based on value.
• Able to work across business boundaries.
• Confidence in challenging convention with strong abilities to influence cross-group teams and build executive relationships.
• External awareness of the global utilities & other industry to identify opportunities for the Iberdrola group.
• Ability to deliver results whilst managing multiple stakeholders and competing demands within a rapidly changing environment.
• Ability to stay calm under pressure and to take risk balanced decisions to continually drive Digital innovation.
• Proven ability to generate continuous improvement in daily operations.
• High degree of numeracy skills, including some statistical knowledge.
• Clear understanding of the financial impacts of Digital engagement.
• Extensive experience of digital, with specific focus on Digital Product and delivery in a large corporate environment.
• Establish external partners and cross-industry business links to drive digital innovation e.g.: financial, telecoms, social media.
• Ability to deliver to a plan, report to key stakeholders and work with scrum master to help facilitate blocker removals from ongoing sprints.
• Be able to deliver to a plan, report to key stakeholders and work with scrum master to help facilitate blocker removals from ongoing sprints.