Senior Digital Experience Product Manager

Job Summary

Enterprise Healthcare client has an immediate opening for a Senior Digital Experience Product Manager to join their dynamic and growing team. All qualified candidates are encouraged to apply!

Responsibilities

• What is the purpose of this team? What is driving this need? (ex. Backfill for FTE or CW, new project, business growth)
• Description of the surrounding team (team culture, work environment, etc.) & key projects. Do you have any additional upcoming hiring needs or is this request part of a larger hiring initiative?
• Product leadership for the Contact Center Telephony domain, ensuring business needs are translated into executable technical roadmaps, delivery plans and functional requirements ensuring quality delivery.
• Facilitate discovery and technical design sessions; gather and document business and technical requirements; define capabilities, features, user stories, and acceptance criteria; groom and prioritize backlogs; coordinate dependencies; participate in Scrum ceremonies; review completed work and demo to stakeholders; and communicate roadmap, commitments, OKRs, KPIs, risks, and trade-offs to stakeholders.
• Clear product objectives and roadmap alignment; quality of requirements and acceptance criteria; backlog health and prioritization discipline; dependency/risk management; stakeholder alignment; delivery support against agreed commitments; measurable improvements tied to OKRs/KPIs such as call routing efficiency, IVR optimization, and member experience.

Qualifications

• Bachelors

Pay

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

• Comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).