Senior Digital Experience & Delivery Manager

About the Role

The Senior Digital Experience & Delivery Manager provides strategic leadership for the development, delivery, and continuous improvement of digital platforms and experiences that deepen engagement with Texas A&M University alumni and supporters while strengthening fundraising performance. This role oversees the Foundation's donor-facing digital ecosystem, including website strategy, user experience, content presentation, accessibility, and digital engagement initiatives. Working closely with marketing, development, communications, analytics, technology, and other stakeholders, the Senior Digital Experience & Delivery Manager translates audience needs and organizational priorities into effective, user-centered digital solutions that enhance engagement, support fundraising objectives, and advance the Foundation's mission and goals.

Responsibilities

• Lead the strategy, planning, and ongoing optimization of donor-facing digital platforms, websites, and engagement experiences.
• Manage digital initiatives from concept through implementation, ensuring projects are delivered on time and aligned with organizational priorities.
• Oversee website governance, user experience, accessibility, information architecture, and content management best practices.
• Partner with marketing, communications, development, analytics, and technology teams to create cohesive digital engagement strategies.
• Analyze digital performance metrics and identify opportunities to enhance user engagement and overall effectiveness.
• Lead cross-functional projects and provide guidance on digital experience strategy, user-centered design, and emerging best practices.

Requirements

• Bachelor's degree in Marketing, Communications, Digital Media, Information Technology, Design, Business, or a related field.
• 7 or more years of experience managing digital experiences, websites, web applications, or digital marketing platforms.
• Experience leading website redesigns, digital transformations, or complex web initiatives.
• Strong understanding of UX/UI principles, responsive design, accessibility standards, and digital content strategy.
• Experience creating digital graphics and visual content using tools such as Adobe Creative Cloud, Figma, Canva, or similar platforms.
• Demonstrated ability to manage projects involving multiple stakeholders, competing priorities, and complex timelines.
• Strong communication skills with the ability to translate technical concepts into clear business outcomes.
• Experience leading teams, developing talent, and fostering collaboration across departments.

Preferred Qualifications

• Master's degree in Marketing, Communications, Digital Media, Information Technology, Design, Business, or a related field.
• Experience working in higher education, nonprofit organizations, alumni relations, development, membership organizations, or other mission-driven environments.
• Experience designing digital experiences for audiences with varying levels of technology adoption.
• Experience with content management systems such as WordPress, Drupal, Sitecore, Adobe Experience Manager, or similar platforms.
• Experience with digital analytics platforms such as Google Analytics, Adobe Analytics, or equivalent tools.
• Knowledge of marketing strategies, email marketing, CRM integrations, audience segmentation, and brand management.
• Experience managing creative workflows and leading cross-functional digital initiatives.

Expectations

• Demonstrate the attributes and behaviors of a Passionate Professional Dedicated to Purposeful Philanthropy.
• Embody the Aggie Core Values and the Foundation Beliefs.
• Contribute to team effectiveness through collaboration, knowledge-sharing, and continuous process improvement.
• Maintain a high standard of professionalism, innovation, and accountability in all interactions and projects.
• Participate in achieving personal, departmental, divisional, and organizational goals aligned with the Foundation's mission.

Benefits

• Competitive total compensation package.
• Comprehensive benefits including medical, dental, life insurance, identity protection, and more at no cost to you.
• Retirement planning with a 17% employer contribution.
• Professional development and growth opportunities within a highly collaborative and mission-driven team environment.

About the Organization

We believe Texas A&M has a unique ability to positively impact and transform lives, the state, the nation, and the world. At the Texas A&M Foundation, we strive to be the most trusted philanthropic organization for our university, our donors, and our team. This role offers the opportunity to shape the digital experiences that connect donors, alumni, and supporters to the impact of philanthropy at Texas A&M.