Senior DevOps Engineer, GCPay

About the role

This role is a Senior DevOps Engineer position on the GCPay team, responsible for leading the evolution of our cloud-native platform.

Responsibilities

• Architect and implement scalable hosting solutions for dynamic SaaS web applications, ensuring reliability, performance, and resilience at scale
• Lead the design, implementation, and evolution of secure, scalable, and reliable Infrastructure-as-Code solutions across GCPay environments
• Establish, document, and drive adoption of engineering standards, operational processes, and DevOps best practices that improve consistency, maintainability, and delivery efficiency
• Own and continuously strengthen security and compliance practices across infrastructure and applications, including hardening, access controls, and least-privilege enforcement
• Use modern tools such as Docker, Terraform, AWS cloud technologies, and related automation frameworks to provision, manage, and deploy infrastructure and services
• Partner closely with development and testing teams throughout the development lifecycle to ensure quality, operational readiness, and successful delivery
• Drive automation across build, deployment, infrastructure, and operational workflows, and evaluate new technologies where they can improve reliability, scalability, security, or developer productivity
• Define, monitor, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to ensure reliability goals are measurable, understood, and achieved
• Provide technical leadership in aligning platform strategy, infrastructure investments, and operational priorities with business and product requirements
• Participate in on-call rotation and lead incident response efforts, ensuring timely resolution, strong cross-functional coordination, and clear communication during production events
• Lead blameless post-incident reviews to identify root causes, drive corrective and preventive actions, and improve overall platform reliability and team effectiveness
• Contribute hands-on coding, scripting, and automation to improve tooling, deployment workflows, infrastructure management, and operational efficiency
• Own the operational health, scalability, and security posture of GCPay’s core platform, including systems built on Java, MySQL, ElasticSearch, and AWS cloud technologies
• Serve as a senior technical resource and trusted partner across teams, using sound engineering judgment and business context to solve complex platform and operational challenges
• Show strong ownership, a self-starter mindset, and a commitment to continuous improvement, learning, and engineering excellence
• Solve complex problems that require in-depth evaluation of variable factors by taking a broad perspective to identify the best approach and innovative solutions
• Effectively communicate technical challenges within and across teams

Requirements

• 8+ years of experience in DevOps, Site Reliability Engineering, or related roles supporting cloud-based applications
• Advanced hands-on experience with Linux administration, including system monitoring, troubleshooting, reliability, performance, and security
• Strong experience managing large-scale cloud infrastructure, with deep expertise in AWS preferred
• Prominent track record of architecting and operating large-scale, highly available, and resilient systems
• Strong scripting and automation skills using languages such as Bash, Python, or similar
• Expert-level knowledge of AWS services such as EC2, ECS, EKS, Lambda, ELB, S3, IAM, VPC, DynamoDB, and RDS
• Hands-on experience with Docker, Kubernetes, and modern container orchestration technologies
• Proficiency with infrastructure-as-code tools such as Terraform and CloudFormation
• Strong experience with CI/CD tools and software delivery workflows, including Git, Jenkins, Artifactory, or similar technologies
• Experience with observability, log analysis, and monitoring tools such as CloudWatch, Splunk, Dynatrace, etc.
• Solid experience with relational databases such as MySQL or PostgreSQL, including strong SQL skills
• Solid experience with supporting SOC 2, ISO 27001, or similar compliance and audit requirements
• Strong written and verbal communication skills, with the ability to communicate effectively across technical and non-technical audiences

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• Interest or Experience with incorporating AI Tools/Agents into DevOps/SRE practices to improve quality of work, ease of development/deployment
• Relevant experience with payment technologies, fintech, or banking
• Experience driving reliability initiatives, operational excellence, and service maturity in DevOps or SRE environments
• Demonstrated ability to influence cross-functional teams, provide technical leadership, and help set platform or operational direction
• Excellent problem-solving skills, with the ability to work independently and navigate complex technical challenges