Senior Developer TS/SCI

About Us

Intact Technology is a ServiceNow Elite Partner focused exclusively on federal and public sector clients. We deliver ITSM, ITOM, ITAM, and AI-enabled workflows that help agencies modernize service delivery, improve operational efficiency, and achieve measurable outcomes. More than a ServiceNow implementation partner, we're trusted advisors helping agencies solve complex operational challenges through digital workflows, automation, and AI.

We are a small, high-performing team that values ownership, accountability, and collaboration. Our culture is built on trust, flexibility, and the freedom to solve problems creatively while leveraging modern technologies to deliver meaningful results. We invest in our people through competitive benefits, professional development, and opportunities for growth. Whether you’re looking to deepen your ServiceNow expertise, explore AI-enabled platform capabilities, or advance into technical leadership, Intact provides the support to help get you there.

About the Role

We’re looking for a ServiceNow Developer to design, develop, and enhance ServiceNow Solutions within secure federal environments. If you enjoy solving complex technical challenges, taking ownership of your work, and building solutions that directly support mission-critical government operations, this is an opportunity to make a meaningful impact.

You’ll collaborate with clients, architects, developers, and government stakeholders to deliver secure, scalable solutions across the ServiceNow platform, with a primary focus on ITSM and related workflows. You’ll also have opportunities to work with platform integrations, automation, AI-enabled workflows, and emerging ServiceNow capabilities that help modernize service delivery.

Success in this role requires strong technical expertise, problem-solving skills, attention to detail, and the ability to thrive in fast-paced, mission-driven environments.

Responsibilities

• Own the end-to-end development lifecycle for enterprise ServiceNow solutions, from technical design through deployment.
• Design, build, and enhance custom ServiceNow solutions that support secure government environments.
• Develop scalable workflows, integrations, and automations that improve operational efficiency for federal customers.
• Collaborate closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities.
• Lead module development, integrations, and enhancements across the ServiceNow suite.
• Ensure platform stability, performance, and secure configuration under TS/SCI protocols.
• Mentor junior developers and provide technical direction on best practices in a high-stakes, cleared environment.
• Continuously identify opportunities to improve platform performance, usability, and maintainability through thoughtful development and innovation.

Requirements

• Active TS/SCI clearance (required).
• Ability to work on-site 5 days a week in the DMV.
• Prior experience working directly on a cleared or classified network.
• 5+ years of hands-on ServiceNow development experience.
• Mastery of the ITSM suite – Incident, Problem, Change, CMDB, and more.
• Deep understanding of JavaScript, REST/SOAP, APIs, and ServiceNow scripting.
• Strong grasp of SDLC processes in secure or regulated environments.
• ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.).
• Experience developing and implementing systems using Agile/Scrum methodology.

Nice to Have

• Familiarity with additional ServiceNow modules such as SecOps, Discovery, or HAM/SAM.
• Experience with automated testing frameworks and DevOps integrations within ServiceNow.

Our Culture

We take ownership in our customers’ success, delivering excellence with purpose and precision every time. We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.

Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions. Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.

We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement. We believe exceptional results come from empowered people. That’s why we trust our teams with meaningful ownership, encourage curiosity, and create opportunities for every employee to grow professionally while making a lasting impact for our clients.

Benefits

• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

Physical Demands

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

Work Environment

The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.