Senior Developer Relations Engineer - Customer Growth and Experience

Responsibilities

• Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content.
• Distill complex technical topics into approachable, accurate explanations for a broad developer audience.
• Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations.
• Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets.
• Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams.
• Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale.

Qualifications

• 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering.
• Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language.
• Experience building sample applications and technical demos.
• Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation.
• Ability to quickly learn and clearly explain new technologies and concepts.
• Strong developer empathy, with the ability to understand and communicate what matters most to developers.
• Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content.

Nice to Have

• Familiarity with OpenAPI.
• Experience with web or mobile development.
• Experience working on B2B APIs.
• Experience building or growing developer communities around B2B APIs.
• Strong presentation skills.
• Experience creating technical content across formats such as slide decks, diagrams, web apps, or video.