Senior Developer Productivity Engineer -SMTS

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Job Duties & Responsibilities

• Identify, measure, and eliminate systemic friction in the developer lifecycle — including slow builds, flaky tests, complex tooling, and inefficient workflows — using data-driven methodologies (DORA, SPACE) to measurably improve developer velocity.
• Design, implement, and maintain robust Continuous Integration and Delivery pipelines using Harness CI and Jenkins, ensuring high availability, low latency, and consistent throughput across the global CI/CD ecosystem.
• Develop high-performance internal developer tooling, dashboards, and CLI utilities using modern frontend technologies (e.g., Svelte) alongside backend services — making it easier and faster for engineers to build, test, and ship.
• Build and optimize software-defined infrastructure for centralized build repositories and configuration management across on-prem and cloud environments, following Salesforce's infrastructure standards.
• Implement and optimize containerized build/test workloads on Kubernetes (EKS), including resource tuning, autoscaling configurations (e.g., Karpenter/KEDA), and ephemeral agent lifecycle management.
• Instrument and maintain engineering productivity metrics (DORA, SPACE) by building automated data pipelines via Airbyte and observability dashboards using the ELK Stack, Datadog, Prometheus, and Grafana — surfacing actionable insights to engineering teams.
• Integrate automated static analysis and software composition analysis (Veracode SAST/SCA) into CI/CD pipelines, enforcing quality and security gates to shift left on application security.
• Optimize multi-language build systems (Maven, Gradle, Ant), reducing cycle times for large Java and Python codebases.
• Author and maintain modular, idempotent IaC configurations using Ansible and Chef to eliminate environment drift and enforce compliance baselines across build agents.
• Contribute to and enforce Git/Perforce branching strategies (e.g., trunk-based development), pre-commit/pre-merge validations, and branch protection policies supporting hundreds of concurrent developers.
• Provide expert-level root-cause analysis for complex CI/CD infrastructure failures, leveraging deep knowledge of Linux internals, distributed systems, and APM tooling.

Qualifications & Requirements

• Minimum 5+ years of progressive experience in Developer Productivity, DevEx, DevOps, Build/CI Engineering, or Infrastructure Engineering.
• Demonstrated ability to deliver impactful, production-quality systems in large-scale enterprise environments.
• Experience working on or closely with developer experience or platform engineering teams is strongly preferred.
• Tools & Technologies: Containerization & Orchestration (Docker, Kubernetes (EKS)), Cloud & Configuration (AWS, Chef, Ansible), CI Platforms (Harness CI, Jenkins), Data Pipelines & Frontend (Airbyte, Svelte), Security & Testing (Veracode (SAST/SCA)), Observability & Analytics (ELK Stack, Datadog, Prometheus, Grafana), Build Systems & Artifacts (Maven, Gradle, Ant, JFrog Artifactory, Sonatype Nexus), Languages & Scripting (Groovy (Pipeline-as-Code), Python, Java, Bash), Version Control & Source Integrity (Git, GitHub, Perforce).