Senior Desktop Support Engineer

Position Overview

Our client, a prestigious enterprise organization, is seeking a Senior End User Technology Engineer to join their IT team. This role will play a key part in supporting a large-scale migration to Microsoft Teams while providing enterprise-level end-user support across desktop technologies, mobility, telecommunications, and network infrastructure.

This is a fully onsite position requiring five days per week in the office. While the initial assignment is expected to last up to six months, high-performing consultants may be considered for permanent employment.

Responsibilities

• Support the organization's migration to Microsoft Teams, including user onboarding, troubleshooting, and implementation.
• Provide enterprise-level desktop and end-user technology support.
• Administer and support mobile device management (MDM) solutions.
• Manage and troubleshoot Active Directory, Microsoft Entra ID (Azure AD), Exchange Admin Center (EAC), and Microsoft Intune.
• Support telecom, VoIP phone systems, LAN connectivity, and end-user networking issues.
• Affiliate with infrastructure and technology teams to resolve complex technical issues.
• Deliver exceptional customer service while supporting executives and end users in a fast-paced enterprise environment.
• Participate in after-hours or overtime support as business needs require.

Qualifications

• Bachelor's degree preferred (or near completion of a four-year degree).
• Experience supporting enterprise-level IT environments (legal industry experience preferred, but strong corporate experience will also be considered).
• Hands-on experience with:
• Microsoft Teams
• Active Directory
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Exchange Admin Center (EAC)
• Mobile Device Management (MDM)
• Telecom and VoIP technologies
• LAN administration and end-user networking
• Experience supporting Microsoft Office 365 environments.
• Familiarity with MIFIS is a plus.
• IDF room experience is highly preferred.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Ability to prioritize multiple tasks and perform effectively in a fast-paced, high-pressure environment.
• Willingness to work onsite five days per week and work overtime when needed.