Senior Desktop Support Engineer

Responsibilities

• Provide day-to-day support of desktop, laptops, printers, networks, and servers
• Support the client’s IT infrastructure both remotely and on-site
• Work with vendors to resolve technical problems with desktop computing equipment and software
• Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service
• Troubleshoot and resolve network and system issues, on-premise or remote
• Positively and professionally represent the face of the company within the client environment
• Other duties as required

Qualifications (Knowledge, Skills, and Abilities)

• 5+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices
• 3+ years’ experience programming and troubleshooting firewalls and switches, including Meraki and Ubiquiti
• Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption
• Experience managing and administering telecommunications systems is required
• Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment
• Experience supporting enterprise-level, server-based applications in a service desk or call center capacity is required
• Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS, is required
• Familiarity with macOS and related Apple devices
• Self-motivated and able to work with limited supervision
• Strong verbal and written communication skills
• Positive attitude with strong customer service skills
• Able to work on-site at a client location five days per week
• Desire to learn and support the latest technologies

Qualifications (Education and Experience)

• 5+ years’ experience working in information technology is required
• A.A. degree or equivalent experience in information systems or a related field preferred
• Microsoft certification(s) a definite plus

Pay

$65,000-$80,000, commensurate with experience.

Benefits

• Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.

Physical Demands

The employee must be able to work on-site and attend client meetings and conferences, which may occur outside of standard work hours. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.

Working Conditions & Environment

The employee must be able to work on-site at a client location five days per week. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.