Senior Desktop Support Analyst

Our client is seeking a Senior IT Support professional for a long-term, on-site role. This individual will serve as the sole on-site support person, with team members available for training and future expansion to support additional Southeast facilities. The role involves 70% support for North Carolina locations and 30% for other Southeast facilities, with potential travel or remote work.

About the role

This position requires in-person user support in a manufacturing and corporate IT environment. The ideal candidate will handle all levels of IT issues, from basic troubleshooting to project coordination, and translate site needs to the project team. While AS400 experience is not required, it is a significant plus. The company is open to mid- or senior-level candidates with strong communication skills.

Responsibilities

• Provide 100% in-person user support on-site
• Manage and troubleshoot Active Directory, server infrastructure, and hardware
• Coordinate IT projects and translate site needs to project teams
• Support basic to advanced IT issues, including printer troubleshooting and AS400 systems (preferred but not required)
• Work in a manufacturing and corporate IT environment
• Travel between two main locations as required

Requirements

• Experience with server management
• Proficiency in Active Directory, Windows 11, device imaging, and ticket SLAs
• Desktop support experience in a manufacturing or corporate environment
• Strong communication skills
• Ability to work independently and manage all levels of IT support

Qualifications

• Computer Science degree, coding bootcamp, or business degree preferred but not required
• Coding knowledge or experience is a plus
• Senior-level experience preferred, but mid-level candidates will be considered
• Manufacturing IT environment experience is beneficial

Schedule

Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch), with flexibility for 7:00 AM–4:00 PM.

Pay

The pay range for this contract-to-hire position is $35.00–$45.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Available benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available)
• Life insurance (voluntary life and AD&D for employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)

Workplace Type

This is a fully on-site position based in Kinston, NC.