Senior Desktop Engineer

Responsibilities

• Manage the full endpoint lifecycle, including provisioning, deployment, compliance, updates, and retirement of enterprise desktop environments
• Administer and support modern endpoint management technologies, including Microsoft Intune, Microsoft 365, and related endpoint management solutions
• Deploy software packages, operating system updates, security patches, and configuration baselines across a distributed user base
• Develop and maintain PowerShell automation to streamline endpoint administration, reporting, and operational processes
• Implement and maintain endpoint security controls, configuration policies, compliance standards, and device management frameworks
• Maintain technical documentation, operational procedures, and knowledge resources related to endpoint technologies and desktop systems
• Monitor endpoint health, performance, and compliance while proactively addressing issues impacting user experience
• Serve as a senior escalation resource for complex desktop, hardware, operating system, and endpoint management challenges
• Partner with infrastructure, security, and support teams to enhance desktop engineering standards, operational efficiency, and user productivity

Requirements

• 5+ years of experience in desktop engineering, endpoint management, systems administration, or a similar infrastructure-focused role
• Strong expertise supporting Windows desktop environments, endpoint configuration, software deployment, and device management technologies
• Hands-on experience administering Microsoft Intune, Microsoft 365, Group Policy, endpoint security policies, and modern device management platforms
• Experience supporting Litera applications and related desktop technologies within a professional services or enterprise environment is required
• Proficiency developing PowerShell scripts for automation, reporting, and systems management activities
• Demonstrated experience providing Tier 3 support to executive stakeholders, including senior leadership and other high-profile end users, is required
• Experience troubleshooting complex endpoint, workstation, hardware, application, and user experience issues within enterprise environments
• Strong analytical and problem-solving skills with the ability to work independently on technical initiatives
• Excellent communication skills and the ability to collaborate effectively with both technical teams and business stakeholders

Qualifications

Preferred: Bachelor's degree in Information Technology, Computer Science, or a related field.

Skills

Expertise in Microsoft endpoint technologies, desktop lifecycle management, and enterprise-scale support.

Benefits

Base Salary: Approximately $170,000 - $190,000, depending on location, experience, and overall qualifications

Additional discretionary bonus opportunity and comprehensive benefits package

Opportunity to support a large-scale, enterprise technology environment with significant investment in modern endpoint technologies

Position offers exposure to strategic desktop engineering initiatives, automation projects, and enterprise endpoint modernization efforts

Must be authorized to work in the United States. No visa sponsorship is available at this time

Pay

Base Salary: Approximately $170,000 - $190,000, depending on location, experience, and overall qualifications

Schedule

Hybrid work arrangement with regular onsite presence required in either New York City or Boston