Senior Desktop Engineer

Duration: 30 months. Location: Albany, NY (in-person interview). Experience: 14+ years.

Qualifications

• 84 months experience in desktop engineering
• 84 months experience with technical approaches in design, build, testing, and debugging
• 84 months experience in mobile device management (MDM) solutions
• 84 months experience with Active Directory group policy standards
• 84 months experience with networking concepts (DHCP, VLANs, ACLs, firewalls, etc.)
• 84 months experience with organizational skills — effectively manages assigned tickets and queues; properly categorizes and documents ticket resolution in a timely manner
• 84 months experience handling multiple tasks and shifting priorities — effectively prioritizes impact vs. urgency (e.g., technician working on a non-urgent task like inventory update then a ticket arrives regarding a field user's computer not turning on)
• 84 months experience with Windows 11 including 64-bit operating systems
• 84 months scripting language experience — PowerShell and VBScript preferred
• 84 months experience with client-based security management tools including anti-virus, PKI, hard drive encryption, and general client-based security hardening
• 84 months experience with Windows image deployment and package creation/management
• 84 months experience with advanced troubleshooting and support for VPN, VDI, two-factor authentication, and network printing
• 84 months Active Directory management experience
• 84 months experience with cybersecurity best practices and compliance (e.g., not connecting a suspected infected computer to the internal agency network during troubleshooting; confirming users have taken AUP training before technicians install software to access department email from their personal phone; ensuring users properly report suspicious emails and handle suspected emails appropriately)
• 84 months experience with Intel workstation hardware and operating systems
• 84 months experience analyzing and problem-solving hardware/software issues
• 84 months engineering experience — research, analysis, planning, and implementation
• Certifications relevant to Microsoft Windows

Required Documentation

• Resume
• Copy of Candidate Identification (Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (professional certifications, degrees, etc.)