Senior Design Studio Consultant

Primary Responsibilities

• Assist Prospective Buyers/Home Buyers with Tours and Options Selections
• Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products.
• Assist deposit tours as needed
• Provide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energy
• Orientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
• Be familiar with product and house warranty specifics and be able to communicate this to buyers
• Adhere to predetermined deadlines for selection appointments, change requests, etc.
• Administrative Functions:
• Complete Buyer selection paperwork accurately and by deadlines
• Navigate the Toll Intranet for product and builder information
• Utilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents
• Use Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication
• Interact with internal mortgage company personnel as needed to confirm buyer affordability
• Submit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners
• Prepare and double-check final document package for accuracy and submit to construction team
• Process special requests with appropriate approvals from management
• Answer phones as needed
• Interdepartmental Communication:
• Provide status updates to Design Studio Manage
• Maintain communication with on-site Sales Consultants
• Walk-through with sales/construction/marketing personnel of all merchandised models
• Execute selections for Quick Move-In inventory homes as needed by communities
• Continuing Education/Meeting Attendance:
• Tour community models, Quick Move-In homes and homes in production
• Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc.
• Attend product knowledge meetings monthly and/or quarterly
• Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)
• Leadership:
• Manage additional responsibility in the Design Studio, with increased oversight of Studio operations that carries increased focus from a Design Consultant position.
• Examples may include: Lead and execute training for new Design Studio employees and cross-functional partners in the division and nationally
• Lead an innovative initiative, partnering with Design Studio Manager and/or the National Design Studio team
• Communicate with division leadership and cross-functional partners and present on monthly meetings, as appropriate
• Collaborate with National Design Studio and Purchasing teams on selecting product assortments
• Serve as a champion for new technology rollouts
• Oversee a satellite / micro studio location, where appropriate

Qualifications

• 10+ years in interior design and/or homebuilding industries
• Leadership-level communication and presentation skills
• Understanding of studio business reporting
• Great sales skills
• Basic knowledge of homebuilding/construction techniques
• Excellent communication and organization skills
• Patience, empathy and good listening skills
• Enthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer
• Design knowledge, real estate/builder experience a plus
• An Interior Design degree is a plus