Senior Design Program Manager, Prime Video, Prime Video

About the role

The Amazon Prime Video UX team is seeking a self-motivated, ownership-minded, and nimble Senior Design Program Manager to be a force-multiplier for our UX Design & Research team, amplifying our efforts and impact. We design innovative experiences allowing customers around the world to discover, purchase, and watch the latest digital video content live and on demand.

Key job responsibilities

• Partner with UX leadership in key project decision-making, including: requirements gathering, scheduling, design roadmap management, resource allocation, and coordination of teams and reviews
• Program manage key Design projects
• Lead design delivery by managing team backlogs and removing obstacles, coordinating reviews with stakeholders and leadership, communicating team status, and empowering designers to own their timelines
• Act as a bridge between UX, Engineering, and Product Management (PM) teams and other cross-functional team members, connecting various groups and making sure interdependencies are understood and planned for
• Anticipate bottlenecks, provide escalation management, and balance the customer needs versus business goals and technical constraints
• Implement durable and repeatable processes and tools to help us prioritize, plan and manage multiple parallel projects across the team and our stakeholders
• Standardize, socialize, and continuously improve our user-centered design process
• Enable creative solutions by leveraging design acumen, high judgement, and knowledge of business and customer experience best practices
• Define success metrics and be responsible for ensuring their implementation for all our work
• Promote a sense of transparency, visibility, and community among our team
• Navigate and prioritize evolving initiatives in a fast-paced environment

About the team

The PV User Experience (PVUX) team’s role is to reduce complexity and design fun, easy-to-use apps, where customers love to watch our content. Prime Video’s vision is to be the world’s most loved premium video service, and in doing so to become the default entertainment hub, globally for customers.

Basic Qualifications

• 6+ years of design program management experience
• Experience understanding needs of business and end customers and translating them into right solutions
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Preferred Qualifications

• Knowledge of project management tools and methodologies (agile to waterfall)