Senior Deployment Engineer

Our GTM Customer Deployment team is where technical expertise meets strategic partnership. We're the bridge between Karat's platform and our enterprise clients' success. From initial implementation through ongoing optimization, we use deep technical consultation, data-driven performance analysis, and hands-on collaboration with clients' engineering teams to ensure every partnership delivers measurable hiring outcomes.

Responsibilities

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
• Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
• Work strategically with the Company's GTM team throughout the entire customer lifecycle, including:
  • Presenting Karat's technical solution to prospects as the subject matter expert,
  • Architecting and implementing the initial Karat interview framework for each new enterprise client,
  • Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance,
  • Designing and delivering executive-level training sessions for client stakeholders.
• Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
• Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.
• This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

Requirements

• 7+ years of professional work experience in one of the following:
  • Strategic technical account management, client success engineering, or solutions/deployment engineering, OR;
  • SaaS/technical/financial services consulting with a focus on technical implementation
• Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
• Experience directly engaging with C-Suite executives in a client-facing capacity
• Strong working knowledge of SQL
• Client-facing experience with technical customers required

This position is only available to candidates residing in the following U.S. states: OR or WA State. While our team operates 100% remotely, we are currently limiting hiring to these specific locations. Immigration sponsorship is not available.