Senior Dealer Operations Manager- INFINITI, Denver, CO

Location: West Region/Denver, CO – Full-time field role with remote flexibility. Bachelor's degree required. Sponsorship not available.

About the role

Supports assigned dealerships’ sales operations to achieve district new-vehicle wholesale and retail sales objectives, including commercial sales. Promotes and supports customer-service and sales-enhancing programs such as Certified Pre-Owned (CPO) and rental programs. Conducts routine site visits to assess operations, identify improvement areas, and motivate dealership management to implement corrective actions. Helps identify best-in-class dealership practices and recommends their incorporation into company programs and policies. Collaborates with the Fixed Operations Manager to align sales and service efforts. Districts typically consist of 8 to 19 dealerships, depending on complexity and geography.

Responsibilities

• Drive wholesale and retail sales performance through dealership consulting, inventory optimization, incentive promotion, and ROI-focused recommendations.
• Conduct regular dealership visits to assess operations, sales effectiveness, and overall business performance.
• Review financial statements, sales reports, inventory, and cash flow to improve profitability and operational health.
• Evaluate and recommend marketing and advertising strategies to increase sales and market share.
• Analyze market conditions, registration data, and competitive activity to identify growth opportunities.
• Educate dealership personnel on incentive programs, sales initiatives, and compliance requirements.
• Promote commercial, fleet, EV, and specialty vehicle sales through training, coaching, and market development.
• Monitor vehicle inventory and ordering patterns; recommend adjustments to improve vehicle mix and turnover.
• Collaborate with regional teams to optimize vehicle allocation and address aged inventory challenges.
• Assess customer experience, sales processes, and customer satisfaction metrics; implement improvement plans and share best practices.
• Support staff development through training, coaching, certification programs, and performance improvement initiatives.
• Partner with dealership leadership to address workforce challenges, turnover, and organizational effectiveness.
• Support dealership participation in auto shows, sales events, and brand promotion activities.
• Assist with market representation initiatives, dealership performance management, and policy compliance.
• Support communications regarding dealer standards, operational performance, and dealership standing.
• Assist with dealership openings, relocations, and closures, including operational and logistical support.

Requirements

• Bachelor’s degree in business or a related field.
• Minimum of 6 years of progressive marketing and sales experience, including at least 3 years of analytical experience in the automotive industry.
• Prior experience may include roles within a dealership, region, headquarters, or manufacturing facility at the Analyst or Regional Manager level or similar.
• At least 2 years of experience in a dealer contact support role.
• Previous supervisory experience and sales capacity are desirable.
• Working knowledge of word processors, spreadsheets, and other PC or mainframe applications to produce non-standard, creative outputs.
• Familiarity with sales-related systems.
• Ability to prioritize schedules and organize workload effectively with minimal daily supervision.
• Ability to function productively in a virtual office environment.
• Focus on the best interests of the dealership and Nissan; ability to remain objective while building relationships.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Attentiveness to others’ opinions and perspectives.
• Ability to influence others by building credibility through dealership knowledge, effective recommendations, clear communication, honesty, and follow-through.
• Results-driven even in the face of resistance or setbacks.
• Ability to present ideas and analysis effectively.
• Ability to understand complex situations and seek assistance when needed.

Physical Requirements

The physical requirements described are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform these essential functions.

Benefits

• Career Growth and Continuous Learning: Diverse career paths, cross-departmental moves, and innovative learning platforms. Access to seminars, leadership training, and tuition reimbursement programs.
• Comprehensive Benefits Package: Medical, mental health, parental leave, and retirement savings.
• Unique Nissan Perks: Discounts on lease vehicles through the Employee Lease Program and the Vehicle Purchase Program (VPP).

Pay

Annual salary range: $97,745 – $172,830. This range represents the minimum and maximum base salary rates for this role. Actual base salary generally falls within this range, reflecting an employee’s unique skills, experience, education, work location, and market norms. Pay may also be based on comparisons to the base salary rates of other employees with similar backgrounds in comparable roles.