Senior Dealer Operations Manager - Houston

About the role

Come Drive Innovation with Us. We are currently looking for a SR DOM to join our team in Houston, TX. Supports assigned dealerships' sales operations to achieve all district's new vehicle wholesale and retail sales objectives including commercial.

Responsibilities

• Supports assigned dealerships' sales operations to achieve all district's new vehicle wholesale and retail sales objectives including commercial.
• Promotes and supports all customer service and sales enhancing programs such as CPO and rental programs.
• Affirms sales operations through routine contact and site visits.
• Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales.
• Helps identify best in class dealerships' practices and recommends incorporation into programs and policies.
• Works with Fixed Operations Manager counterpart to synergize operations.
• Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM.
• Cooperates with other districts to maximize national sales efforts.
• Drives vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships.
• Conducts routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.
• Routinely reviews sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements.
• Maintains awareness of competing dealerships in assigned market.
• Analyzes market registration information and incorporates market expansion opportunities into assigned dealerships to maximize sales.
• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.
• Suggests new marketing programs and techniques providing proven results.
• Demonstrates potential positive impact to dealerships financial statements to achieve dealership "buy-in" and support.
• Routinely reviews sales reports demonstrating success or failure of marketing efforts and expenditures.
• Shares insights on assigned dealership changing model demands with Regional management and Distribution Manager to help achieve most efficient regional model allocations.
• Addresses aged inventory issues and discusses sales and marketing plans to move vehicles.
• Encourages sales of commercial vehicles, fleet vehicles, electric vehicles and other specialty lines.
• Alerts sales specialists regarding opportunities with assigned market.
• Coordinates with Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships' vehicle sales operations.
• Participates in OPR reviews and addresses identified issues with dealerships.
• Identifies operational deficiencies and recommends best practices.
• Maintains awareness of competing dealerships in assigned market.
• Incorporates impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership sales.
• Understands other external consultant's services currently utilized or considered by dealership.
• Demonstrates value of Nissan/Infiniti programs and advice in comparison.
• Develops advertising and promotion plans to counter negativity resulting from any warranty issues.
• Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership.
• Ensures that they comply with rules and requirements for incentive payments.
• Analyzes reports and sales results and demonstrates programs' financial impacts on dealerships to management.
• Promotes awareness of the commercial NV and incentives for the dealership.
• Ensures they understand the vehicles versatility and process for adapting the vehicle for the customer.
• Trains dealership in processes and techniques for sourcing, tracking and promoting the vehicle.
• Maintains inventories on dealership lots and review day supply reports with dealerships.
• Analyzes dealerships car mix demands.
• Proposes adjustments within 3 month ordering constraints to enhance future sales through improved car mix.
• Shares insights on assigned dealership changing model demands with Regional management and Distribution Manager to help achieve most efficient regional model allocations.
• Address aged inventory issues and discuss sales and marketing plans to move vehicles.
• Encourages sales of commercial vehicles, fleet vehicles, electric vehicles and other specialty lines.
• Alerts sales specialists regarding opportunities with assigned market.
• Coordinates with Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships' vehicle sales operations.
• Participates in OPR reviews and addresses identified issues with dealerships.
• Identifies operational deficiencies and recommends best practices.
• Maintains awareness of competing dealerships in assigned market.
• Incorporates impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership vehicle sales.
• Understands dealer agreements and required performance and policy compliance for dealerships.
• Supports AGM in documentation and communications on matters of good standing.
• With support and direction of AGM, may deliver official communications to dealer executive management and Dealer principal regarding standing as it may relate to sales operations obligations.
• Understands "do's and don'ts" when dealing with dealership on matters of standing.
• Assists AGM and dealerships with logistics relating to opening and closing of dealership operations.

Qualifications

A Bachelor's Degree in Business or related field required. A total of 6 years of progressive Marketing and Sales experience for the senior level including: A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Ops, Dealer Agrmts, Marketing, Parts & Serv, Sales Reporting, Mkt Rep, Market Analytics, Pricing, Consumer Affairs, Distribution, Customer Satisfaction/Experience, Advertising & Promotions, Warranty, Car flow, car mix, Facilities/Merchandising, CMM/ML, Manufacturing, Contests & Incentives, Product Planning. Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position. At least 2 or more additional years of experience within a previous dealer contact support role such as FSM, FOM or DOM role is required for some district assignments and advancement to the senior level. Demonstrated knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems. Proven ability to read and understand financial statements and other key operating reports and apply to strategies to improve sales. Demonstrated ability to prioritize own schedules and organize work load effectively with minimal daily supervision. Demonstrated ability to function effectively and remain productive in a virtual office environment. Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships. Dedication to meeting the expectations and requirements of internal and external customers. Attentive to others opinions and perspectives. Demonstrated ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises. Result driven even in the face of resistance or setbacks. Understands dealer agreements and required performance and policy compliance for dealerships. Ability to present ideas and analysis in an effective manner. Ability to understand the complexities of situations and solicit assistance from others as needed.

Skills

Required: Bachelor's Degree in Business or related field required. A total of 6 years of progressive Marketing and Sales experience for the senior level including: A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Ops, Dealer Agrmts, Marketing, Parts & Serv, Sales Reporting, Mkt Rep, Market Analytics, Pricing, Consumer Affairs, Distribution, Customer Satisfaction/Experience, Advertising & Promotions, Warranty, Car flow, car mix, Facilities/Merchandising, CMM/ML, Manufacturing, Contests & Incentives, Product Planning. Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position. At least 2 or more additional years of experience within a previous dealer contact support role such as FSM, FOM or DOM role is required for some district assignments and advancement to the senior level. Demonstrated knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems. Proven ability to read and understand financial statements and other key operating reports and apply to strategies to improve sales. Demonstrated ability to prioritize own schedules and organize work load effectively with minimal daily supervision. Demonstrated ability to function effectively and remain productive in a virtual office environment. Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships. Dedication to meeting the expectations and requirements of internal and external customers. Attentive to others opinions and perspectives. Demonstrated ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises. Result driven even in the face of resistance or setbacks. Understands dealer agreements and required performance and policy compliance for dealerships. Ability to present ideas and analysis in an effective manner. Ability to understand the complexities of situations and solicit assistance from others as needed.

Benefits

Nissan offers a comprehensive benefits package including medical, mental health, parental leave, retirement savings, and unique perks like discounts on lease vehicles as part of the Employee Lease Program and a Vehicle Purchase Program (VPP).

Pay

Competitive pay and internal promotional opportunities are offered. In addition to quarterly performance bonuses and demo vehicle eligibility, employees are eligible for a quarterly performance bonus and demo vehicle.