Senior Deal Desk Manager (Remote)

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Responsibilities

• Serve as the main authority for non-standard pricing requests and complex reseller RFPs
• Lead negotiations for non-standard agreements with sales and customers
• Manage deal desk queue to ensure timely resolution of pricing requests
• Collaborate with Revenue Operations to ensure compliance in deal structures
• Act as the subject matter expert for complex deal scenarios requiring senior judgment
• Provide mentorship and support professional development for deal desk team members
• Set priorities and strategically assign work to optimize case resolution

Requirements

• 5-8 years experience in deal desk, commercial pricing, or similar in a B2B SaaS/technology environment
• Strong commercial acumen and negotiation skills for complex deals
• Analytical capability to assess pricing risk and make decisions
• Experience with CPQ or deal management platforms, preferably DealHub
• Proficient in software like Google Suite and Excel

Pay

$116,200 – $155,000 annually

Benefits

• Flexible working arrangements to support work-life balance
• Home office reimbursement to help set up a productive workspace
• Comprehensive medical and dental benefits for employees
• Retirement savings program to help secure future financial health
• Online learning and networking opportunities for professional growth