Senior Database Engineer

About the role

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Responsibilities

• Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
• Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
• Develop observability and automation to prevent recurrence of critical issues
• Influence infrastructure decisions that shape our multi-tenant cloud platform
• Mentor and collaborate with engineers across operations, support, and development

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• 5+ years of experience supporting or testing large scale web-based distributed applications
• 5+ years of experience on multiple relational databases (especially on Postgres database)
• The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.
• 5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
• Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
• Strong problem-solving and analytical skills with an aptitude for learning new technologies

Desired Skills

• Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred.
• Scripting: basic shell scripting, Python, Javascript, Ansible
• Good understanding of schemas, table spaces, indexing, and database performance optimization
• Familiarity or knowledge of CentOS/RedHat operating system
• Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired.