Senior Data Specialist , Customer Data

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital and analytics solutions for our customers and dealers. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. With over 1.5M connected assets worldwide, our business and the industries we serve generate data continuously through Cat® equipment using advanced analytics, telematics, and AI capabilities to help our customers build a better world.

About the role

Come join the exciting world of Cat Digital and Digital Product Management! We have a great opportunity within Data Product Management to help lead and drive data excellence, stewardship, and governance to support strategic growth and improve the accuracy of the Customer data domain. This role as Senior Data Specialist will primarily oversee the quality and completeness of Industry Managed Account data within Customer Master, a key strategy in achieving our 2030 goals. You will guide initiatives to ensure Caterpillar’s Managed Accounts are accurately represented in Helios, gather the voice of the business regarding data needs, and work closely with Data Product Owners to deliver on those needs. Additionally, this role will help define and create the vision for enterprise Customer Sites, representing physical locations where our products and services are in use or where future sales opportunities exist. These Customer Sites span industries and segments, including mine sites, large construction sites, and data centers.

Responsibilities

• Lead the stewardship and management of Managed Account data in Customer Master, ensuring data is accurate, aligned, and visible through various dashboards and reports.
• Educate and train Industry partners in foundational data activities needed to fulfill the broader vision and outcomes from the Managed Account 2030 workstream.
• Oversee incoming data changes from Industry partners, collaborating with technical teams to ensure successful completion.
• Collaborate with Industry partners to define the framework of Customer Sites, its key data elements, and capabilities through business requirements collection.
• Identify strategic Data Product improvements to support Industry partners in their overall operations related to Managed Accounts.
• Partner with the analytics team to proactively identify Managed Account data issues and take corrective actions.
• Effectively communicate with Industry partners and dealers on opportunities for data and process improvements.
• Champion and uphold data quality and governance standards.

Requirements

• Extensive experience in data management practices and data governance (typically 5-7+ years).
• A college/university degree or 9 to 12 years of relevant experience.
• Previous experience with Snowflake and Microsoft Excel.
• Existing knowledge of Managed Accounts and related business processes.
• Strong organization and analytical skills.
• Strong process management skills to understand incoming data feeds and requests while also assessing their use and impact in user applications.
• Customer-focused mindset with the ability to discern how business partners use data in their everyday work to achieve outcomes.
• Working knowledge of Cat Digital’s operating model and a basic understanding of Agile Methodology and Engineering delivery.
• Ability to understand complex data products and foundational architectural principles.
• Ability to work and communicate effectively in a complex, rapidly changing, and culturally diverse environment.
• Ability to derive high-level customer requirements.
• Strong intellectual curiosity.
• Excellent verbal and written communication skills.
• Ability to build strong relationships with consumers and Cat Digital delivery partners.
• Flexibility with working schedules to meet with EAME and APD teams.

Skills

• Value Realization: Basic knowledge of value realization methods; ability to plan, execute, monitor, and manage business activities to achieve the actual value estimated in a business case.
• Modeling (Data, Process, Events, Objects): Working knowledge of data, process, and events; ability to analyze and document logical relationships among data, processes, or events.
• Communicating Complex Concepts: Working knowledge of effective presentation tools and techniques; ability to summarize and simplify complex technical concepts for clear understanding.
• Information Management: Extensive knowledge of an organization’s Information Architecture and Information Management (IM) methodology; ability to collect, manage, and distribute information from various sources to enhance operational efficiency.
• Agile Development: Working knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile practices for delivering new and enhanced applications.

Benefits

• Medical, dental, and vision benefits (subject to plan eligibility, terms, and guidelines).
• Paid time off plan (Vacation, Holidays, Volunteer, etc.).
• 401(k) savings plans.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Health Lifestyle Programs.
• Employee Assistance Program.
• Voluntary Benefits and Employee Discounts.
• Career Development opportunities.
• Incentive bonus.
• Disability benefits.
• Life Insurance.
• Parental leave.
• Adoption benefits.
• Tuition Reimbursement.

These benefits also apply to part-time employees.

Pay

Pay Range: $112,710.00 - $169,060.00. Compensation and benefits may vary depending on job level, market location, job-related knowledge, skills, individual performance, and experience.

Schedule

This position will be based out of either our Chicago, IL or Peoria, IL offices.