Senior Data Scientist, Customer Conversion

About the role

Over twenty years ago, CarMax disrupted the automotive industry and to this day remains the undisputed market leader in a $500B+ industry. With best-in-class financial performance, customer satisfaction, and associate engagement, CarMax is well positioned for continued growth. With this growth, we strive to maintain our analytics-based competitive advantage through our algorithm driven pricing and inventory systems. To do so, we’re currently looking for experienced analysts who are looking to apply their passion for strategic thinking to drive business-critical decisions.

Responsibilities

• Leverage CarMax’s machine learning cloud environment to design & develop algorithms (e.g. statistical models, machine learning, artificial intelligence) that will directly impact critical areas of the CarMax business, including the customer experience
• Partner with software engineers to deploy and maintain algorithms
• Assess performance of production models and identify & act on opportunities for improvement
• Partner with teams across CarMax to explore new use cases for algorithms and bring new customer experiences to life
• Design tests and develop strategies to collect data needed to improve algorithm performance and produce iconic data-driven experiences for CarMax customers

Requirements

• 1-2 years of experience in the following areas
• Developing and maintaining ML/AI models in a business setting
• Evaluating and assessing model performance (of traditional ML algos and/or AI systems)
• Designing and analyzing statistical tests
• Python, SQL, and other languages appropriate for large scale analysis of numerical and textual data
• Experience in developing or applying knowledge of model interpretability, natural language processing, or large language models, is a plus
• Strong verbal and written communication skills with an ability to communicate complex concepts in simple terms & an ability to tie analytic results to business outcomes
• Strong results focus, project management, & teamwork
• Degree in Statistics, Data Science, or a related field

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Work Location and Arrangement

This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 4 days per week.

Pay

The annual salary for this position is:

• $106,000.00 - $159,000.00
• May be eligible for bonus and equity.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• Associates that are considered full-time hourly or commission/incentive eligible:
• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.