Senior Data Center Operator
About FIU
Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.
Job Summary
A Senior Data Center Operator is an experienced operator that monitors critical production systems, applications, and infrastructure components. They help ensure continued operations by 1st level troubleshooting, sending alert notifications to on-call systems administrators and providing remote hands to help restore operations. Monitoring and management of scheduled jobs (including backups) are done per documented procedures. Physical security of servers and devices are maintained by ensuring only authorized individuals are granted access to the data center, appropriate racks and servers.
- Responsible for monitoring production servers, applications and infrastructure components by use of performance monitoring and availability tools.
- Responsible for monitoring and management of scheduled jobs based on pre-defined job runbooks (documentation) as needed. This jobs include, but are not limited to, data backups, PeopleSoft jobs, NWRDC mainframe jobs and print server jobs.
- Responsible for monitoring data center environmental (heat, humidity, water), power (generator & UPS systems) & fire suppression systems (FM 200 & smoke detectors) to make sure the data center environment stays within defined parameters.
- Provide remote hands support for systems administrators.
- Assist Lead Data Center Operator with management of monitoring tools, which may include configuration of new systems to monitor, or changes to the way systems are monitored.
- Assist with 1st level troubleshooting, by gathering required technical information and testing the appropriate system or application.
- Assist with rack mounting of servers and devices as needed.
- Responsible for security of data center, by providing escorted access only to authorized individuals, which will be checked against an allowed entry list. Valid government ID is required to gain access.
- May need to provide support for end user service requests.
- Contact on-call support staff whenever a problem with a production service is detected. Ensures appropriate alert notifications are sent to internal lists and to public lists when required by procedures.
- Help train more junior staff.
- Create and maintain documentation for aspects of the job as needed.
Minimum Qualifications
- A high school diploma and three (3) years of relevant experience.
- Basic knowledge of networking concepts & operating systems.
- Experience using Microsoft Office Suite.
- Strong documentation & communication skills.
Job Category
Staff
Work Schedule
Begin time: 10:30 PM
End time: 7:00 AM
Pre-Employment Requirements
- Expanded Background Check
How To Apply
- Prospective Employee: Apply Online
- Current Employee: Apply Online
How to Claim Vet Preference
- To claim Veterans' Preference, attach a DD214 with each application submitted.
Disclosures
- Clery Notice
- Veterans' Preference Information
- Pay Transparency Policy
- Non-Discrimination Policy
- Reasonable Accommodations Policy