Senior Data Center Campus Director

Responsibilities

• Lead one of Microsoft’s largest AI infrastructure metros, supporting hyperscale training and inferencing environments.
• Drive operational excellence across a geographically distributed portfolio of owned and leased data centers spanning multiple campuses and cloud regions.
• Accountable for safe, secure, and reliable delivery of cloud and AI capacity at metro scale while enabling continued growth and expansion.
• Empower a culture of safety, security and compliance in all aspects of data center operations.
• Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your Metro.
• Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments.
• Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro.
• Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Metro. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans.
• Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend.
• Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams.
• Collaborate with global and regional management teams and contribute to improvement programs.
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Qualifications

• High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
• OR equivalent experience 3+ years people management experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check, Citizenship & Citizenship Verification.
• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 15+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• OR High School Qualification or equivalent AND 17+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• OR equivalent experience. 5+ years people management experience.
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP.
• 7+ years' experience leading diverse, technical workforce OR 10+ years' experience managing global and virtual teams.
• Data Center Operations Management M6 - The typical base pay range for this role across the U.S. is USD $140,200 - $284,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $185,600 - $312,000 per year.