Senior Data Analyst
About the role
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a best in class, seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
We are looking for a meticulous Senior Data Analyst with exceptional skills in data analytics and reporting to join our team. This role will serve as a vital link between our business intelligence team, commercial, and client success departments. The Senior Data Analyst will collaborate closely with both internal and client-facing teams to ensure seamless alignment across all analytics initiatives, performance measurement, and key insights. Reporting directly to the Executive Director of Data Strategy, this position is an integral part of the iBIDADS team.
Responsibilities
- Build, develop, and maintain datasets to support automated reporting solutions and program performance measurement, ensuring alignment with established SLAs.
- Support commercial teams with data needs for performance reviews, business planning activities, and newly onboarded business.
- Conduct ad hoc analysis to investigate and resolve program issues, providing critical support during QBR, Business Planning, and Launch Execution.
- Manage third-party data integration and analysis, including shipping analytics and return-to-sender reconciliation processes.
- Design and implement internal and client-facing program performance datasets, tracking and analyzing key SLA measurements and program KPIs.
- Co-develop dashboards that visualize program performance trends, providing data-driven insights to client-facing teams and internal operational support.
- Collaborate with both internal operations and client-facing BI teams to ensure consistent metrics and reporting.
- Provide data-driven insights to the commercial and internal teams.
- Partner with internal and customer-facing BI departments on healthcare analytics initiatives, supporting the internal operations excellence team and commercial team with key performance insights.
- Ensure consistent data definitions and metrics across both BI functions, contributing to monetization opportunities through consulting and data products.
- Work closely with Product Engineering to ensure product features, enhancements, and changes are reflected in the datasets.
- Ensure accuracy, reliability, and security of all performance data, implementing data validation processes and quality control measures.
- Document data lineage and maintain data dictionaries, collaborating with stakeholders to define business rules and metrics.
- Stay updated with industry trends and best practices to continuously improve data management and analytics processes.
- The commercial team consistently receives accurate, timely data for program management and performance.
- Client-facing teams leverage insights to enhance customer relationships and drive business growth.
- SLAs are consistently met for all reporting requirements, ensuring high standards of service.
- New programs are seamlessly integrated into reporting and data systems.
- Continuous improvement of data processes and reporting efficiency is achieved.
- Seamless collaboration between internal and client-facing BI functions is maintained.
- Operational metrics are effectively tracked and analyzed to drive commercial success and program performance.
- Data sources are effectively integrated and governed, ensuring data quality and reliability.
- Data security and privacy are maintained, ensuring compliance with relevant regulations.
- Innovation and staying updated with industry trends are prioritized to maintain a competitive edge.
- User satisfaction and feedback are actively sought and incorporated to continuously improve data solutions.