Senior Customs Brokerage (CHB) Coordinator

About Our Client

The organization is a team of over 350 logistics and trade specialists serving supply chain needs with a focus on customs brokerage, transportation, trade compliance, education, and consulting. It operates within the logistics and trade industry, addressing challenges related to customs and international shipping processes. The organization emphasizes strong core values centered on purposeful service, personal care, and professional delivery. It has a consistent record of being recognized as a positive workplace.

About the Opportunity

The Senior Customs Brokerage (CHB) Coordinator manages assigned accounts and complex customs work from entry processing through billing and file closure. This role ensures compliance and service quality by resolving operational and regulatory issues, coaching less-experienced employees, and supporting branch performance. It is critical in maintaining strong client relationships and advancing internal process improvements.

Responsibilities

• Serve as primary contact for assigned accounts, ensuring responsive service and issue resolution
• Guide clients through complex documentation, regulatory, and process matters within authority limits
• Identify and address recurring account issues by collaborating with clients and internal teams
• Manage entry work independently from document receipt to file closure
• Handle specialty entry types, trade programs, and exception work accurately and timely
• Maintain complete documentation supporting filings, client needs, and audits
• Meet established productivity, quality, service, and compliance standards
• Resolve complex entry, documentation, release, and account issues within authority
• Engage with Customs, carriers, and Partner Government Agencies as needed
• Escalate high-risk or novel matters to leadership or compliance resources
• Recommend process improvements based on root cause analysis of operational issues
• Collaborate with internal teams like Compliance, Finance, and Transportation to support execution
• Communicate effectively with all stakeholders
• Share knowledge and best practices to improve team capability
• Provide quality feedback to leadership on recurring issues and audit findings
• Verify and resolve discrepancies in entries, billing, and statements
• Complete billing and file-closure tasks accurately and on time
• Support branch performance by managing work efficiently and identifying cost or service risks
• Coach and train Associate and CHB Coordinators
• Review and audit work of less-experienced employees
• Serve as a technical resource for complex brokerage questions
• Perform other duties as assigned

Requirements

• Advanced knowledge of U.S. Customs regulations, entry processes, and brokerage procedures
• Proficiency with CargoWise and related systems
• Experience managing complex accounts with minimal supervision
• Strong problem-solving and communication skills
• Ability to coach and develop less-experienced employees